Ultra Luxury Concierge - Skylofts at MGM Grand

MGM Resorts International • Las Vegas, NV

1d • Onsite

About The Position

As an Ultra-Luxury Concierge, you'll deliver exceptional, personalized service to VIP Hotel, Casino, and Convention guests by anticipating their needs and creating memorable, high-end experiences. You’ll manage reservations, guest communications, and complex requests across multiple systems while maintaining expert knowledge of local dining, entertainment, and amenities to provide tailored recommendations. Acting as a liaison between departments, you’ll resolve issues promptly, coordinate special arrangements, to ensure every guest interaction meets Forbes 5-Star and AAA 5 Diamond standards creating WOW memories that they will carry with them far beyond their stay with us!

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge
• Current Notary
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders

Nice To Haves

• Bilingual preferred

Responsibilities

• Deliver exceptional service in accordance with Ultra-Luxury, AAA Five Diamond, Forbes Travel Guide Five-Star, and brand service standards
• Assist VIP casino, hotel, and convention guests with hotel check-in, check-out, concierge services, reservations, and guest requests
• Greet arriving guests at the curb, escort them to the lounge, and conduct follow-up calls after arrival
• Act as a liaison between departments to coordinate special requests, celebrations, room setups, and other personalized guest experiences
• Maintain knowledge of dining, entertainment, golf, spas, nightlife, tours, and other Las Vegas attractions to provide personalized recommendations
• Identify company executives and ensure their guest reservations are accurate and up to date

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our MGM Grand employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED