UKG Ready Client Success Specialist - AZ, GA - On Site

Vensure Employer Solutions • Duluth, GA

1d • Onsite

About The Position

Vensure Employer Solutions is an HR technology and services company providing HR/HCM technology, managed services, and global business process outsourcing. The UKG Ready Client Success Specialist manages a portfolio of clients and drives satisfaction, retention, and product adoption across the client lifecycle, from post-implementation onboarding through offboarding. The role partners with internal teams to deliver solutions, resolve complex issues, improve processes, and serve as an escalation point. It monitors client health through data and KPIs, develops action plans for at-risk clients, and conducts business reviews that demonstrate value. The specialist also captures client feedback and collaborates with Sales on expansion and upsell opportunities.

The position is performed on site in a professional office environment. Regular on-site attendance is an essential job function because of secure systems access, sensitive technical collaboration, operational meetings, and hands-on work. Occasional domestic travel may be required for team meetings, customer events, conferences, and training.

Requirements

• Bachelor's degree, or 2–5 years of experience in a consultative, multi-client account management role in HCM, SaaS, or a related area; equivalent combinations of experience, skills, and education are also considered.
• UKG Ready experience is required.
• Experience with Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications.
• Excellent communication and interpersonal skills, including effective cross-team collaboration and relationship building.
• Strong time-management and prioritization skills in a fast-paced environment.
• In-depth knowledge of customer service best practices.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Strong analytical and problem-solving abilities.
• Adaptability to shifting priorities and business needs.
• Sound judgment and decision-making when evaluating complex information.
• Professionalism and composure when working with varied personalities and situations.
• Flexible, team-oriented self-starter comfortable in a startup environment.
• Strong escalation-management skills and creative approaches to problem solving.
• Coachability, openness to feedback, and willingness to share process-improvement insights.
• Ability to meet the physical, mental, and communication demands described, including frequent computer use, sustained attention, multitasking, and communication with clients and colleagues.

Responsibilities

• Manage a client portfolio and execute strategies to improve satisfaction, retention, NPS, and product adoption.
• Oversee client lifecycle activities from post-implementation through offboarding, supporting a seamless experience.
• Define metrics and proof points and conduct regular business reviews to demonstrate business value.
• Onboard new accounts and users, establish success frameworks, explain Vensure's value, and encourage product adoption.
• Coordinate with internal teams to deliver client value, resolve complex issues, and improve internal processes.
• Serve as a client escalation point and ensure concerns are resolved promptly.
• Monitor client health using KPIs and develop action plans for at-risk clients, including check-ins and management of escalated issues.
• Collect and communicate client feedback, share client stories, and report trends across the organization.
• Partner with Sales to identify upsell opportunities and facilitate client expansion.
• Build and maintain effective relationships with team members and colleagues across disciplines to coordinate client-related communications and services.
• Contribute to departmental projects, workflow improvements, and continuous improvement efforts.
• Attend webinars and training to stay current on company and departmental best practices.
• Complete projects and other duties assigned by the supervisor.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law
• Life insurance
• Short-term disability
• Long-term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness coverage
• Accident coverage
• Cancer coverage
• Hospital protection
• Legal insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level