Client Success Specialist - AZ, GA - On Site

Vensure Employer Solutions • Chandler, AZ

2d • Onsite

About The Position

Vensure Employer Solutions is a privately held provider of HR technology, managed services, and global business process outsourcing. The Client Success Specialist manages a portfolio of clients and drives satisfaction, retention, and product adoption across the client lifecycle, from post-implementation onboarding through offboarding. The role partners with internal teams to deliver solutions, resolve complex issues, improve processes, and act as an escalation point. It also monitors client health using data and KPIs, proactively addresses risk, conducts business reviews to demonstrate value, shares client feedback and insights, and collaborates with Sales on expansion and upsell opportunities.

This is an on-site position. Regular on-site attendance is an essential function of the role. Occasional domestic travel may be required for team meetings, customer events, industry conferences, training, meetings, site visits, or leadership sessions.

Requirements

• Bachelor’s degree or 2–5 years of experience in a consultative, multi-client account management role within HCM disciplines, a SaaS organization, or related experience; an equivalent combination of experience, skills, education, or job training may be considered.
• Experience with Microsoft Office software, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications.
• Excellent communication and interpersonal skills, including the ability to collaborate across teams and build positive working relationships.
• Strong time-management skills and ability to prioritize in a fast-paced environment.
• In-depth knowledge of customer service best practices.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Advanced problem-solving and analytical abilities.
• Adaptability to shifting priorities and business needs.
• Sound decision-making and judgment when evaluating complex information.
• Professionalism and composure when working with varied personalities and situations.
• Team-oriented, flexible, self-starting approach and ability to thrive in a startup environment.
• Strong escalation management and creative problem-solving skills.
• Coachability, openness to feedback, and willingness to share process-improvement insights.

Responsibilities

• Manage a portfolio of clients and execute strategies to improve client experience, satisfaction, retention, and product adoption.
• Oversee the client lifecycle from post-implementation through offboarding, ensuring seamless transitions and continued satisfaction.
• Conduct regular business reviews and define metrics and proof points to demonstrate business value.
• Onboard new accounts and users, provide success frameworks, communicate Vensure’s value, and drive adoption throughout the client lifecycle.
• Coordinate with internal teams to deliver value, resolve complex issues, and improve internal processes.
• Serve as a client escalation point and ensure timely issue resolution.
• Monitor client health using key performance indicators and create action plans for at-risk clients, including regular check-ins and project management of escalated issues.
• Represent the voice of the client by capturing feedback, sharing client stories, and reporting organizational trends.
• Partner with Sales to identify upsell opportunities and facilitate client expansion.
• Build and maintain relationships with team members and peers across disciplines to coordinate communications and client services.
• Contribute to departmental projects, workflow enhancements, and continuous improvement efforts.
• Attend webinars and training to stay current on relevant best practices.
• Complete assigned projects and other duties as directed by the supervisor.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law
• Life insurance
• Short-term disability
• Long-term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness, accident, cancer, and hospital protection coverage
• Legal insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level