UKG Pro WFM Functional Consultant L3

Wipro•Houston, TX

9h•Remote

About The Position

Wipro Limited is seeking a skilled UKG Pro WFM Functional Consultant to support the configuration, implementation, enhancement, and ongoing maintenance of UKG Pro Workforce Management (WFM) applications. The role requires strong expertise in workforce management processes, stakeholder collaboration, system troubleshooting, and integration support. The ideal candidate will act as a subject matter expert, driving operational efficiency and ensuring optimal utilization of UKG Pro WFM capabilities across the organization. Key responsibilities include configuring, implementing, testing, and providing ongoing support for UKG Pro WFM applications, with a focus on Timekeeping, Accruals, and Attendance modules. The role involves collaborating with business users, HR, Payroll, and vendor teams to troubleshoot and resolve issues, developing functional specifications, and coordinating testing activities. Support and maintenance of integrations between UKG Pro WFM and enterprise systems like Oracle, Dayforce, SuccessFactors, and Strada are crucial. The consultant will also work with various teams to improve Standard Operating Procedures (SOPs), create Dataviews and reports using SQL, and support Bhoomi integrations. Additionally, the role requires configuring and supporting Kronos InTouch and InTouch DX clocks, analyzing business processes for improvements, and serving as the primary Subject Matter Expert (SME) for UKG/Kronos-related queries. Ensuring effective system performance, data integrity, and adherence to support processes are key objectives.

Requirements

Strong functional knowledge of UKG Pro WFM (formerly Kronos Workforce Management).
Hands-on experience with Timekeeping, Accruals, and Attendance modules.
Experience in UKG/Kronos configuration, testing, implementation, and production support.
Knowledge of workforce management business processes, including time and attendance, leave management, and payroll integration.
Experience creating Dataviews and developing operational and ad hoc reports.
Working knowledge of Oracle SQL and/or Microsoft SQL Server for troubleshooting and reporting.
Experience supporting system integrations between UKG and third-party applications.
Strong analytical, problem-solving, and troubleshooting capabilities.
Ability to develop functional specifications and coordinate User Acceptance Testing (UAT).
Excellent stakeholder management and communication skills.
Ability to work effectively with cross-functional teams in a fast-paced environment.
Bachelor's degree in Computer Science, Information Technology, Human Resources, Business Administration, or a related field.
5 to 8 years of experience supporting, implementing, or administering UKG Pro WFM/Kronos solutions.
Mandatory Skills: KRONOS-WFC & WFD-Cloud.
Experience: 3-5 Years.

Nice To Haves

Experience with integrations involving Oracle, Dayforce, SuccessFactors, Strada, or similar HR/Payroll platforms.
Exposure to Kronos InTouch and InTouch DX clock management.
Experience in enterprise workforce management environments supporting large employee populations.
UKG/Kronos certifications will be an added advantage.
Experience in documenting SOPs, process improvements, and operational governance frameworks.

Responsibilities

Configure, implement, test, and provide ongoing support for UKG Pro WFM applications.
Manage and support key UKG Pro WFM modules, with emphasis on Timekeeping, Accruals, and Attendance.
Collaborate with business users, HR, Payroll, and vendor teams to identify, troubleshoot, and resolve application issues.
Develop functional specifications for UKG/Kronos configuration changes and enhancements.
Plan, coordinate, and execute testing activities for new functionalities and system changes.
Support and maintain integrations between UKG Pro WFM and enterprise systems such as Oracle, Dayforce, SuccessFactors, Strada, and other related applications.
Work closely with HR, Payroll, Leave, Benefits, Time Administration, and Integration teams to create and improve Standard Operating Procedures (SOPs).
Create and maintain Dataviews, generate reports, and execute SQL queries for troubleshooting, analytics, and operational reporting.
Support and troubleshoot existing Bhoomi integrations and related interfaces.
Configure, maintain, and support Kronos InTouch and InTouch DX clocks to ensure reliable workforce time capture.
Analyze existing business processes and recommend improvements aligned with organizational requirements and best practices.
Provide expert guidance and serve as the primary Subject Matter Expert (SME) for UKG/Kronos-related functional and application queries.
Ensure effective system performance, data integrity, and adherence to established support processes.
Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.
Develop and deliver code for assigned modules, in alignment with client requirements ensuring proper integration with system components.