UIP Data Collection Specialist

The Providencia Group•Weslaco, TX

4d•Onsite

About The Position

UIP Data Collection Specialists work with the Program Director, Unification Manager, Clinical Services, potential sponsors, staff, stakeholders, and the U.S. Department of Health & Human Services’ Office of Refugee Resettlement (ORR) Unaccompanied Children Program and care providers. The role supports the safe and timely release of unaccompanied minors from ORR care and their reunification with family or authorized caregivers. It involves direct communication with minors and families, assessments, sponsor processing, case documentation, service referrals, and coordination with program staff and external stakeholders. The position is onsite in Weslaco, Texas, and requires travel that may be extensive depending on project needs. Specialists must support an onsite Temporary Duty Travel assignment for at least 30 days, with possible extensions in 30-day increments, and be prepared to travel within two weeks of notification. The role includes two weeks of training, including webinars and onsite sessions. Work assignments may change based on client needs and resource availability, including additional administrative support, data entry, and intake paperwork. When working within 30 miles of an office, employees are required to work in-office as agreed with management. The schedule may include extended hours, evenings, on-call assignments, and weekends. This is an essential position requiring work during emergencies or crises.

Requirements

Bachelor’s degree in social work or an equivalent degree in psychology, sociology, or another relevant behavioral science.
At least 1 year of demonstrated experience in case or unification management work.
Bilingual in English and Spanish.
Available to work a flexible schedule, including nights and weekends.
Available and willing to travel as required, including travel within two weeks of notification and a minimum 30-day onsite TDY assignment.
Clean criminal background check.
Child Abuse/Neglect Report (CAN) or child protective services check with no adverse findings.
Strong computer skills in MS Office, including Excel, Word, and Teams; the position also uses a government-approved computer system.
Ability to type 45 words per minute.
Ability to handle crisis intervention, conflict, confrontation, and complex interpersonal situations with compassion and decisiveness.
Ability to work with traumatized or exploited minors and minors with behavioral problems.
Ability to support diverse clients, including refugees or other minority families.
Ability to work cross-functionally with company personnel and social services agencies in a fast-paced, high-pressure environment.
Comfort operating technology and learning new software applications quickly to complete data-entry tasks.
Ability to work independently in the field and maintain a high level of confidentiality.
Must complete culture and competency testing and a drug test.
Must be at least 21 years of age and hold a valid U.S. driver’s license.
Must be a U.S. citizen or permanent resident and meet the residency requirement of three consecutive years in the last five years.
Applicants are subject to a government background investigation and may need to meet eligibility requirements for access to classified information.

Nice To Haves

Master’s degree in a relevant field.
Case Management Wellness Check or call center experience.
ORR experience.
Knowledge of state, community, and agency resources for victims of abuse.

Responsibilities

Initiate, coordinate, and maintain direct contact with unaccompanied minors and their family members while the minors are in ORR care, supporting safe release and reunification.
Communicate reunification updates to minors in coordination with program staff.
Participate in case staffing with program and field personnel to discuss reunification progress.
Facilitate timely release or discharge of minors to identified family members or authorized caregivers or custodians, and document services in each minor’s case file.
Report significant incidents in accordance with client policies and procedures.
Maintain minor case files and the case management portal in accordance with client policies and procedures.
Conduct initial program intake of minors, verify information, identify family members or sponsors, and make initial contact.
Facilitate communication among minors, sponsors, staff, and others as appropriate.
Complete assessments with minors and families or sponsors in accordance with policies and procedures.
Identify and process potential sponsors; assist sponsors with required forms and documentation.
Maintain communication with minors and their families or sponsors through meetings and phone calls.
Refer minors to additional services or programs as needed, both during the program and after release, and document or report serious incidents through required channels.
Confirm children receive required services and meet regularly with minors to check on their wellbeing.
Attend case staffing discussions, training, and other care-team meetings; provide status updates and collaborate with stakeholders.
Assist in vetting sponsors and submitting Sponsor Suitability Recommendations nationwide.
Perform related duties within scope of practice, including additional administrative support, data entry, and intake paperwork as required.