UI/UX Designer

Tri-Force Consulting Services, Inc. • New York, NY

5d • Hybrid

About The Position

This role focuses on UX Strategy, Collaboration & Communication, and Process Development. The UI/UX Designer will be responsible for developing and maintaining design systems and style guides, partnering with UXR to understand user needs, and collaborating with product managers, engineers, and the Creative team. The designer will also present design concepts and research findings, establish and document UX processes, and implement user testing and quality control measures.

Requirements

• 8+ years of experience in UX design, with a focus on mobile applications.
• Proven experience leading UX for complex digital products
• Experience working in agile development environments.
• Strong leadership skills to champion user-centered design practices
• Proficiency in UX design tools, and excellent visual design skills
• Excellent communication and presentation skills
• Ability to work effectively with complexity, with close attention to detail
• Experience in the transportation industry or related fields.
• Experience with accessibility guidelines

Responsibilities

• Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
• Partner with UXR to understand rider needs, behaviors, and pain points. Maintain a user feedback loop to continuously improve the user experience.
• Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.
• Partner with Creative team (who own the MTA brand).
• Present design concepts and research findings to senior leadership and other stakeholders.
• Establish and document UX processes, and best practices.
• Implement user testing, and other quality control measures.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed