UI/UX Analyst

MDW Associates•Arlington, VA

3d•$110,000 - $130,000•Onsite

About The Position

MDW Associates is seeking a UI/UX Analyst to lead User Interface and Experience requirements gathering, usability and functionality testing, and deployment activities for software and cloud-based applications to support the US Postal Services' Inspector General's Office (OIG). This position is on-site 4 days a week at our USPS customer site in Arlington, VA.

Requirements

7+ years of experience in UI/UX analysis, with a track record of successful projects.
Advanced proficiency in usability testing, user research, and interaction design.
Expertise in industry-standard tools such as Sketch, Figma, or Adobe XD.
Solid understanding of front-end development technologies (HTML, CSS, JavaScript).
Excellent communication and presentation skills for stakeholder engagement.
Excellent communication skills - strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback.
Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions.
Customer service skills - experience in placing the customer at the center of decision-making and continuously striving to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy.
Problem-solving skills – the ability to identify and address customer issues, resolve conflicts, and find creative solutions to pain points.
Adaptability – ability to proactively respond to evolving customer needs, industry trends, and shifting business dynamics.
A high level of emotional intelligence that enables you to navigate the emotions of both customers and team members, showing empathy when needed.

Nice To Haves

UX & UI project analysis and deployment experience in the federal government vertical
Outstanding communication skills

Responsibilities

Champion user-centric design principles throughout the organization.
Collaborate with cross-functional teams to ensure alignment with business goals and user needs.
Conduct comprehensive usability assessments using various methods (user testing, heuristic evaluation, etc.).
Identify pain points in existing software products and propose enhancements.
Leverage user data and analytics to inform design choices.
Translate insights into actionable recommendations for iterative improvements.
Create high-fidelity wireframes and prototypes that align with user expectations.
Define interaction patterns for seamless user journeys.
Mentor junior team members and provide guidance on best practices.
Collaborate with UI designers, developers, and product managers to deliver exceptional user experiences.