UI Claims Analyst

Thomas and Company•Nashville, TN

18h•Onsite

About The Position

The job of the UI Claims Analyst is to analyze and review unemployment claims for accuracy, completeness, and eligibility. This position is responsible for preparing and maintaining supporting documentation as it relates to the claim.

Requirements

High school diploma
Experience with Microsoft office
Excellent written and oral communication skills
Familiarity with standard concepts, practices, and procedures within their job role

Nice To Haves

Experience in a fast, multi-tasking environment
Unemployment claim knowledge
Experience with a goal-driven environment

Responsibilities

Receive and process incoming claims within 48 hours of receipt of claim
Document all claim activity in TNC Claims Management System
Provide a timely and detailed response to all claims
Coordination with state agencies, e.g., return state calls and other requests when needed
Return all state calls within 4 business hours of receipt
Respond to all claim responses while adhering to proper template for the agency, as noted in the claim's analyst handbook
Respond to internal client emails, SHIELD (T&C system) discussions and voicemails regarding open claims within 4 business hours
Check outgoing fax queue one hour prior to departure. All pending faxes should be brought to your Quality Control Supervisor's attention prior to departure.
Always accept incoming calls when at desk, never send incoming calls to voicemail
Be efficient in recording proper separation/disposition codes
Provide current and correct separation information to applicable State Agencies
Complete facility change form immediately upon receipt of information from client
Maintain minimum efficiency and productivity benchmarks based on tenure of employment