ucbCARES Science Partner

UCB • Atlanta, GA

8d • $108,000 - $141,800 • Hybrid

About The Position

The ucbCARES Science Partner provides scientific and medical support across product information, patient solutions, customer insights, patient assistance programs, and clinical trial enrollment support. The role responds to unsolicited on-label and off-label inquiries, product complaints, and safety reports, providing accurate, timely, and fair-balanced information to diverse customers. It also assesses safety information, completes required documentation and customer follow-up, identifies actionable customer insights using approved tools and processes, maintains product and disease-state knowledge, and collaborates on response materials and patient-focused initiatives. The position is based out of UCB’s US Headquarters near Atlanta, Georgia. UCB follows a hybrid-first approach, with 40% of work time spent in the office unless the role description or the nature of the position indicates otherwise.

Requirements

• Pharmacy or allied health degree with applicable professional preparation.
• Licensed as either a pharmacist or nurse, where required for assigned responsibilities.
• Customer service experience through telephone, chat, or face-to-face interactions.
• Excellent written and oral medical or scientific communication skills.
• Ability to prioritize multiple tasks within a regulated environment.

Nice To Haves

• PharmD or BSN.
• Up to two years of industry or contact center experience.
• Knowledge of central nervous system, immunology, or rare diseases.
• Experience using customer relationship management and medical literature resources.
• Ability to analyze and communicate complex information for varied audiences.

Responsibilities

• Respond to medical, scientific, product complaint, and safety inquiries.
• Provide accurate, timely, and fair-balanced information to diverse customers.
• Assess safety information and complete required documentation and customer follow-up.
• Identify actionable customer insights using approved tools and processes.
• Maintain product, disease-state, regulatory, and procedural knowledge.
• Review response materials and collaborate on patient-focused initiatives.
• Receive, respond to, and document unsolicited on-label and off-label product inquiries.
• Participate in intake of safety reports on UCB products and ensure follow-through for related documentation and customer follow-up.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree