UC Claims Adjudicator II

State of Vermont • Calais, VT

5d • Onsite

About The Position

Interviewing and analytical work at an entry technical level for the Vermont Department of Labor involving the adjudication of eligibility issues for benefits under the Vermont Unemployment Compensation law. Duties including contacting claimants, employers, and others to gather information pertaining to claims. Work at this level differs from higher level adjudicators in the complexity of cases assigned, and the increased feedback, direction and quality control review of cases. Incumbents function within established regulations, policies, and precedent decisions. Work is performed under the direction of an Unemployment Compensation Program Administrator. This is an in-office position. Remote and/or hybrid work schedules are not available at this time.

Requirements

• Bachelor's degree AND two (2) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties.
• Associate's degree AND four (4) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties.
• High school diploma or equivalent AND six (6) years or more of experience at or above a technical level in employment services, unemployment compensation programs, customer service, working in a Call Center, or performing high level administrative duties.
• Three (3) years as a UC Claims Adjudicator I (Must have demonstrated expertise and full competency in all duties at this level.)
• Administrative duties are those beyond general clerical or secretarial, such as interpretation of laws, rules and regulations; data collection and analysis; managing support services; and implementing program policies and procedures.

Responsibilities

• Contacting claimants, employers, and others to gather information pertaining to claims.
• Adjudicating eligibility issues for benefits under the Vermont Unemployment Compensation law.
• Functioning within established regulations, policies, and precedent decisions.
• Passing ongoing and quarterly federal quality review.
• Handling stressful situations with dealing with claimants, employers, and others.

Benefits

• 80% State paid medical premium
• Dental plan at no cost for employees and their families
• 11 paid holidays each year
• Generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• State defined benefit pension plan
• Deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare reimbursement accounts
• Flexible spending childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level