UAV Case Manager - TAY
About The Position
Join the St. Vincent de Paul Society of San Francisco and be part of the solution to break the cycles of homelessness and domestic violence in San Francisco. St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors. We have over 200 employees working in 4 locations. We are proud of our diversity and of our more than 150-year history of helping others in San Francisco. St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence. This position provides a full range of direct case management to Transitional Aged Youth (TAY) clients receiving Urgent Accommodation Vouchers for 14-day hotel stays. This position evaluates client needs and develops a service plan with the main goal of a shelter placement for approximately 20 active clients by the end of their 14-day hotel stay. The goal is to transition the TAY individual from the Urgent Accommodation Voucher Program to a shelter placement as quickly as possible. This is a Full-time, non-exempt, union position.
Requirements
- BA degree in social services, psychology, or another related field. Equivalent work experience may be accepted in lieu of a degree.
- Two years’ experience providing services to chronically homeless preferred. Relevant comparable experience will be considered.
- Above average proficiency to read, write and speak English.
- Demonstrated skills in counseling, case management, and client advocacy.
- Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.
- Strong interpersonal, verbal, and written communication skills.
- Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.
- Understanding of coordinated entry system.
- Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.
- Proficient in using MS Office including Word, Outlook, and Excel.
- Working knowledge of community resources and familiarity with SF homeless shelter systems and services.
- Demonstrated commitment to open, direct, and non-violent communication.
- Ability to de-escalate crisis situations and make decisions under pressure.
- Proficient reporting skills including data entry, Excel, and Word processing.
- Strong initiative and ability to work both independently and cooperatively with staff and management.
- Ability to maintain professional boundaries with clients, volunteers, and staff.
- Commitment to the mission of St. Vincent de Paul Society of San Francisco.
- Covid vaccination and negative result on TB test required.
- Background check completed upon acceptance of job offer.
Responsibilities
- Provide direct client services: individual peer counseling, case management, advocacy, and accompaniment.
- Conduct new client intake within 24 hours of the first day of their hotel stay
- Client information must be entered into the ONE database within 48 hours.
- Ensure client meets with Coordinated Entry within 72 hours of intake and monitor client activity related to achieving personal goals.
- Create a service plan for each client with key issues prioritized.
- Partner with service providers as needed to meet each client’s service plan goals by coordinating care.
- Assist clients in maintaining stability by offering support and linkage to services.
- Problem solves with the client to determine how best to assist the client.
- Facilitate meetings and support groups as needed.
- Develop client exit survey and case summary to support outcomes and program analysis.
- Maintain electronic client records in Salesforce, individual case files, daily logs, and service statistics in an accurate and timely manner.
- Participate in regular staff meetings including case management meetings.
- Perform other appropriate duties as assigned.
Benefits
- Kaiser HMO medical paid in full
- Voluntary dental, vision and life insurance
- 403b retirement plan with employer-paid match after one year of employment
- Employee Assistance Program
- Ten vacation and ten sick days accrued per year, two personal floating holidays and twelve and a half holidays offered per year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
