About The Position

The UAT Lead manages end-to-end User Acceptance Testing for complex, highly integrated projects and supports successful releases of system enhancements and new functionality from development to production. The role works closely with project teams to understand business requirements, ensure requirements are testable, and coordinate UAT activities across business and technology teams. It also leads release planning, testing communications, issue resolution, and post-release reviews, while helping improve UAT practices and documentation.

Requirements

  • At least 8 years of experience managing UAT as a test lead for complex, highly integrated projects.
  • Strong hands-on PLM experience and UAT expertise with business-process knowledge.
  • Experience in an Agile environment.
  • Knowledge of release and change management processes, including Agile/Scrum, Waterfall, and Iterative approaches.
  • Understanding of test automation framework design models and best practices.
  • Solid understanding of project management approaches, tools, and project lifecycle phases.
  • Strong verbal and written communication skills, with the ability to communicate at all organizational levels.
  • Excellent teamwork and ability to influence others horizontally and vertically to instill accountability and achieve results.
  • Experience working on projects with teams based outside the U.S.
  • Strong customer focus and attention to detail.
  • Ability to thrive in an ambiguous environment and multitask.
  • High level of professionalism, energy, and urgency.

Nice To Haves

  • Understanding of sales and sales operations processes in consumer channel sales or a similar environment.
  • Hands-on experience with the Salesforce platform.

Responsibilities

  • Manage end-to-end UAT activities, including test process management, team coordination, and communication of test results.
  • Facilitate successful releases of system enhancements and new functionality from development to production.
  • Create release processes and documentation to minimize customer impact during changes.
  • Lead cross-functional teams in support of release project plans, post-release and change reviews, and coach other project managers.
  • Work with project teams to understand business requirements and review requirements documents to ensure they are testable.
  • Develop test strategies, test plans, test cases, test scripts, and test reports across projects of varying sizes.
  • Create and maintain test data for UAT scripts.
  • Create, maintain, and report UAT metrics, including SLAs and KPIs.
  • Validate that user expectations are achieved during testing.
  • Document and communicate UAT-related risks to Project Management.
  • Coordinate smoke testing, facilitate sales environment planning and production refreshes, and review master data flows.
  • Facilitate triage calls and drive issues to resolution with IS&T and business partners.
  • Create and maintain the BPR team's UAT knowledge repository.
  • Provide UAT best practices and templates, and incorporate lessons learned to improve test planning and execution.
  • Facilitate brainstorming sessions to gather implementation lessons learned from business, BPR, and IS&T groups.
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