UA Associate - Surety

Zurich Insurance Company Ltd.•Atlanta, GA

8d•$24 - $39•Hybrid

About The Position

Zurich North America is currently hiring an Underwriting Account Service Associate to join the Insert Major Unit team! As an Underwriting Account Service Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively assess risk and grow your career. At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into one of the following North American office locations: Atlanta, GA; Dallas, TX; Owings Mills, MD; or Seattle, WA.

Requirements

Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
Knowledge of data collection and analysis
Microsoft Office experience

Nice To Haves

Insurance industry knowledge
Knowledge of processing, rating and policy management systems used in the insurance industry
Strong verbal and written communication skills
Superior skills in relationship building, active listening with customers and coworkers
Customer service experience
Enjoys working with details and providing accurate data in a timely manner
Self-directed to meet deadlines
Multi-tasking skills
5% Travel

Responsibilities

Works under close Underwriter and Manager supervision to handle end-to-end bond administration, responding to basic agent/broker servicing requests to help ensure delivery of excellent service. Accountable for entry level bond servicing for basic to moderately complex business.
Demonstrates basic knowledge of relevant systems, processes, procedures of business segment(s) supported.
Demonstrates basic understanding of broker/agent needs and ensures they are met within span of influence; Responds to inquiries, escalating issues and communicating with appropriate team members to obtain information as needed; Ensures timely and accurate invoicing, acting as the primary UW Team contact for billing questions and disputes.
Performs end-to-end bond administration on basic to moderately complex business including but not limited to: New Bond Rate/Quote requests, New bond entry, All other service requests including billing inquiries.
Observes basic file documentation procedures including maintaining quality bond notes and ensuring complete file documentation.
Understands and communicates availability of external facing self-service capabilities (ZSE)