U.S. Pension Payroll Paymaster and Compliance Director

TELUS Health • Westwood, MA

8d • Hybrid

About The Position

TELUS Health is seeking an experienced Pension Paymaster to join our Third-party Administrator (TPA) team. In this role, you will manage end-to-end pension payroll administration across multiple client defined benefit (DB) plans, ensuring accurate, timely, and fully compliant benefit disbursements. You will serve as a trusted partner to plan sponsors while maintaining rigorous internal controls and audit readiness in a fiduciary-sensitive environment. TELUS Health Retirement and Benefit Solutions (RBS) administer pension and benefits plans for a wide range of client organizations across Canada and the United States. There are approximately nine million members in the plans we manage. We have been developing and providing fully automated administration services for nearly 30 years since our Ariel administration platform was first introduced to the market. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension, and health management programs they maintain. We serve a wide range of clients, including corporations, businesses, government organizations, and multi-employer entities. Our Global Operations and Delivery teams are dedicated to leveraging broad expertise and Operations discipline to deliver administration services that meet or exceed client expectations, while optimizing resources and minimizing risk.

Requirements

• 5–10+ years of experience in pension administration, payroll, or retirement operations
• Direct, hands-on experience with defined benefit pension payroll and disbursements
• Experience in a TPA or multi-client environment (strongly preferred)
• Strong knowledge of ERISA, IRS regulations, and pension compliance requirements
• Demonstrated experience with 1099-R reporting, tax withholding, and audit support
• Proven ability to manage multiple clients, competing deadlines, and priorities simultaneously

Nice To Haves

• Experience supporting SOC 1 audits and control environments
• Familiarity with pension administration platforms (e.g., PeopleSoft Pension, proprietary TPA systems)
• Professional certifications such as CPP (Certified Payroll Professional), CEBS, or equivalent
• Experience collaborating with trust/custodial partners and plan actuaries

Responsibilities

• Administer and process pension payroll for multiple DB plans with varying provisions and payment schedules
• Execute recurring and non-recurring payments, including monthly annuities, lump sums, death benefits, and retroactive adjustments
• Validate benefit calculations and payment outputs in accordance with plan documents and client-specific requirements
• Coordinate funding and disbursement timing with trustees, custodians, and client finance teams
• Manage payroll calendars, cutoffs, and service-level agreements (SLAs) across all assigned clients
• Serve as a primary contact for plan sponsors on pension payroll matters
• Communicate proactively regarding payroll cycles, issues, and regulatory updates
• Support client audits, reporting requests, and operational reviews
• Partner effectively with client stakeholders, actuaries, and internal administration teams
• Ensure full compliance with ERISA, IRS regulations, and plan provisions across all assigned clients
• Oversee accurate Form 1099-R processing, tax reporting, and withholding (federal and multi-state)
• Administer Required Minimum Distributions (RMDs) and other regulatory-driven payments
• Support Form 5500 preparation and annual pension audit processes
• Execute and maintain SOC 1 control activities related to pension payroll processing
• Support internal and external audits, including control testing and comprehensive documentation
• Perform detailed reconciliations between participant data, payroll outputs, and trust/custodial accounts
• Identify, escalate, and remediate processing errors, overpayments, and control gaps
• Ensure strict adherence to TPA policies, procedures, and client-specific control requirements
• Manage complex transactions, including QDROs, beneficiary payments, and death processing
• Research and resolve discrepancies across systems, plan provisions, and historical data
• Coordinate corrections and reprocessing in compliance with IRS and plan guidelines
• Utilize pension administration and payroll systems to support multi-client processing
• Document and enhance standard operating procedures (SOPs) and controls
• Identify opportunities for automation, scalability, and process efficiency in a high-volume environment

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• minimum 3 weeks of vacation
• flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed