Pension Outsourcing Pension Payroll - Associate Manager

WTW•Denver, CO

About The Position

In this challenging role as a Pension Outsourcing Payroll- Associate Manager, you will contribute as part of a team to the entire range of retirement administration activities, primarily focused on pension payroll and other related activities. If you’re looking for an exciting role, with one of the leaders in the defined benefit outsourcing business and the opportunity to grow and develop your career, apply now! In this role you will serve as a team leader and subject matter expert to the internal team and our clients, trouble shoot issues, create client deliverables, contribute to client management and participate in the creation of new intellectual capital. The Role Enhance your knowledge of all aspects of retirement plan administration Enjoy a well-defined career path with opportunities for growth and advancement Leverage the most cutting-edge tools and resources and some of the world’s experts in retirement plan design, management and pension administration Deliver superior, consistent client management and deliverables in support of a Director for assigned clients. Staffing and Talent Development Lead/manage training on payment workstream concepts for new and seasoned team members Mentor junior team members to ensure understanding of workstream methods/concepts Provide positive and constructive feedback for team members to aid in their development Assist in team development and development plans Workflow and Escalation Management Manage completion of required processes or checklists (e.g., Trust SOP for payment workstream) Manage team daily workflow and adherence to contract SLAs Assist Operation Managers with escalations, work with team to update documentation, Knowledgebase and provide training as needed to minimize escalations Lead client team workstream regarding technical and monthly processing matters as needed Lead internal workstream team meetings Lead client/vendor meetings related to pension payroll topics Verify complex payments to ensure the data integrity of the cyclical payment process Ensure that monthly reconciliation activities are completed within the applicable deadlines Assist with/attend client meetings as applicable Standardization Lead internal/external process documentation maintenance and alignment with excellence and administration standards Lead adoption of off-system tools and updates as necessary Ensure that Product updates are implemented timely and teams are following standard procedures

Requirements

5+ years of experience in administration of defined benefit plans, preferably gained in a benefits consulting environment
Experience consulting on pension administration projects and/or systems, including interaction of data, software, administration outputs, and processes in accordance with plan provisions, Internal Revenue Code, ERISA, and other legal regulations
Solid understanding of pension and broader benefit plan design
Functional or industry knowledge/experience in the application of technology to solve human resource needs such as HRIS/payroll system integration, pension plan administration, health and welfare plan administration, employee self-service and pension payroll administration
Ability to work on a multifaceted team (administration, technology and service center) with competing projects, deliverables and priorities, including client implementations and one-time special project work
Strong interpersonal and client management skills
Excellent written and verbal communication skills
Strong analytical, integrative, problem-solving and project management skills
Strong organizational abilities and flexibility to work in a performance driven environment
Bachelor’s degree or equivalent in business, benefits administration, or related field
Ability to travel and work extended hours as needed

Nice To Haves

CEBS designation or actuarial training a plus

Responsibilities

Lead/manage training on payment workstream concepts for new and seasoned team members
Mentor junior team members to ensure understanding of workstream methods/concepts
Provide positive and constructive feedback for team members to aid in their development
Assist in team development and development plans
Manage completion of required processes or checklists (e.g., Trust SOP for payment workstream)
Manage team daily workflow and adherence to contract SLAs
Assist Operation Managers with escalations, work with team to update documentation, Knowledgebase and provide training as needed to minimize escalations
Lead client team workstream regarding technical and monthly processing matters as needed
Lead internal workstream team meetings
Lead client/vendor meetings related to pension payroll topics
Verify complex payments to ensure the data integrity of the cyclical payment process
Ensure that monthly reconciliation activities are completed within the applicable deadlines
Assist with/attend client meetings as applicable
Lead internal/external process documentation maintenance and alignment with excellence and administration standards
Lead adoption of off-system tools and updates as necessary
Ensure that Product updates are implemented timely and teams are following standard procedures

Benefits

Mental health/emotional wellbeing (including Employee Assistance Program)
Medical (including prescription drug coverage and fertility benefits)
Dental
Vision
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
Company-paid life insurance
Supplemental life insurance
AD&D
Group accident
Group critical illness
Group legal
Identity theft protection
Wellbeing program
Adoption assistance
Surrogacy assistance
Auto/home insurance
Pet insurance
Other work/life resources
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Contributory Pension Plan and Savings Plan (401k)
Non-qualified Deferred Compensation and Deferred Savings Plans (for Level 38 and more senior roles)