U.S. Leadership Support Agent

Young Living Essential Oils • Lehi, UT

9d • Onsite

About The Position

Young Living is looking for a high-energy, self-motivated U.S. Leadership Support Agent. This position plays a significant role in cultivating and increasing field leadership by implementing innovative development through phone, email, and chat. This role is in a call center environment! Furthermore, they will focus on increasing leader advancement, field retention, Loyalty Rewards participation, and revenue. Provide overall, day-to-day business support for Brand Partners via phone, email, chat/sms, face to face and must be comfortable utilizing multiple internal systems to provide a great member experience. Work with Brand Partners to enhance their member experience, can change pace depending on the business needs, and help be our Brand Partner best advocate. Educate our Brand Partners on policies, new information and overall company needs. Travel and support training events once or twice per quarter. Manage set-up, registration, volunteers, and tear-down of event sales table at training events. Boost team with solid and consistent corporate leadership and support to the field.

Requirements

• A high school education or GED
• One to three years of similar or related experience.
• Basic skilled in Microsoft Office Suite
• Working knowledge of compensation plans
• Ability to exercise good judgement and be adaptable
• Ability to communicate compensation plans clearly and effectively
• Ability to multitask while providing effective service to our members
• Ability to change pace depending on the business needs
• Comfortable with utilizing multiple internal systems to provide a great member experience.

Nice To Haves

• A high school education or GED with some exposure to advanced education or post-secondary education
• Three to five years of similar or related experience.

Responsibilities

• Cultivating and increasing field leadership by implementing innovative development through phone, email, and chat.
• Increasing leader advancement, field retention, Loyalty Rewards participation, and revenue.
• Provide overall, day-to-day business support for Brand Partners via phone, email, chat/sms, face to face.
• Utilizing multiple internal systems to provide a great member experience.
• Work with Brand Partners to enhance their member experience.
• Educate our Brand Partners on policies, new information and overall company needs.
• Travel and support training events once or twice per quarter.
• Manage set-up, registration, volunteers, and tear-down of event sales table at training events.
• Boost team with solid and consistent corporate leadership and support to the field.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED