U.S. Fleet Sales Coordinator

Ford • Dearborn, MI

18h • $65,100 - $144,900 • Onsite

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...
Perform as subject matter expert, directly responsible individual, and implementation owner for multiple vehicle fleet operation tasks. Independently develop, lead, and train others on future enhancements and efficiencies of fleet operations.
Own or provide support for all vehicle fleet operations to include but not limited to the following areas: vehicle ordering, delivery, service, billing, insurance, ticket/citation/toll processing, titling/registration, compliance, disposal, purchase processing, employee purchase programs, and customer service.
This fast-paced role will require ownership to shape the future of fleet operations while collaborating closely to achieve personal, team, management, and corporate objectives.

Requirements

• Bachelor’s degree or equivalent combination of relevant education and experience.
• 1+ years’ Experience using mainframe applications
• 2+ years’ Experience using web system applications
• 5+ years ex Proficient in MS Office (i.e. Outlook, Word, Excel, PowerPoint)

Nice To Haves

• Vehicle fleet operations experience
• Excellent verbal, written and customer relationship skills
• Comfortable operating in ambiguous or fast-changing environments
• High emotional resilience and conflict management skills
• Proven success as a self-starter and individual contributor
• Strong critical thinking and analytical skills, with the ability to navigate complex issues, and lead others to adopt new solutions
• Impactful organizational skills with the ability to manage and prioritize multiple assignments independently
• Skilled in building strong working relationships, influencing teams to act, and earning the trust of senior partners

Responsibilities

• Administer company vehicle fleet insurance policies: Plan and execute all aspects of the annual insurance policy renewals with internal and external business partners from our insurance company, insurance agency, corporate insurance, and the multiple systems teams.
• Maintain all cards and processes with legal, tax office, corporate insurance, government offices, dealers and vendor relationships (both manual and system generated).
• Review, develop, and revise certifications and verifications processes to align with constantly changing government regulations.
• Own oversight of fleet used vehicle purchase programs: Ensure policies and processes, internally and with external vendor(s), remain current and efficient.
• Ownership for the purchase order processes for any vendor operation that supports the used fleet purchase programs.
• Provide end-to-end on policy and process revisions with various stakeholders including vendor(s), remarketing, and the multiple systems teams.
• Coordinate fleet operations involvement in accounting and finance to support customer experience while avoiding negative financial impact to the fleet programs: Spearhead manual billing for projects, pilots, subsidiaries.
• Deliver processes and policies for participant fee deductions and credits.
• Interface with the accounts receivables team for participant payments, fees, expenses, etc. to provide guidance and troubleshoot issues, particularly when fleet operations direction is needed to establish policy or drive consistency.
• Connect fleet operations with multiple teams: legal, fleet system accounting, customer accounts receivables, accounts payable, finance, asset accounting, subsidiaries, etc.
• Identify, lead, and implement enhancements for finance and accounting of the fleet.
• Evaluate, organize and coordinate cross functional support requests outside of the operation of the fleet programs relative to the vehicle fleet: Utilize rigor, discipline, clarity and a problem-solving mindset for management of other department’s request.
• Collaborate with appropriate priority level while ensuring operational requirements are met while supporting non-standard fleet utilization.
• Manage requests with a holistic view to ensure that action nor time are spent on work which distracts from delivering the biggest impact.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level