Turnover Specialist Region 2

Abode • San Jose, CA

1d • Hybrid

About The Position

The Turnover Specialist is responsible for coordinating and executing unit turnover and make-ready activities across assigned properties within the portfolio located within Santa Cruz, Santa Clara, and San Mateo Counties, and South Bay Subregions. This role ensures that vacant units are restored to safe, habitable, and lease-ready conditions in alignment with organizational standards, regulatory requirements, housing quality standards, and established timelines. The Turnover Specialist works under the direction of the Restoration & Rehabilitation Manager and collaborates closely with onsite maintenance staff, vendors, and centralized HUB teams to ensure efficient unit readiness. While this role does not directly supervise onsite maintenance technicians, it plays a critical role in planning, coordinating, and monitoring turnover activities to meet performance expectations related to timeliness, quality, and cost efficiency. This includes collaborating with the onsite maintenance on unit turnover duties within a fast-paced environment. The Turnover Specialist must relate well to diverse populations, and must exercise good judgment in dealing with residents, staff, visitors, and vendors.

Requirements

• High school diploma or equivalent (GED) required.
• 3-4 years’ experience in Residential Maintenance, Unit Turnovers, or Facilities Coordination.
• Experience in painting, general carpentry repairs, or apartment turnover required.
• Reliable transportation or access to a vehicle is required to work in an office, attend in-person meetings, and offsite events.
• Valid CA Drivers License
• Excellent verbal & written communication in English, organizational, coordination, and time management skills.
• Ability to manage multiple units and deadlines simultaneously.
• Knowledge of residential maintenance, Housing Quality Standards (HQS) and unit turnover processes.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively with teams and at times under the direction of facility collaborators.
• Experience and knowledge of HVAC systems, remodeling, plumbing, electrical, and carpentry.
• Experience in repairing sheetrock, door frames, door locks, and cabinetry.
• Experience with quality control, health, and safety regulations as they pertain to performing repairs and monitoring of vendors/contractors.
• Excellent interpersonal skills; respect for confidentiality; ability to work with diverse and vulnerable populations, including people with various disabilities, and work tactfully within a fast-paced environment.
• Experience and ability to operate and maintain a variety of maintenance power equipment.
• Strong visual acuity is necessary to inspect the property and units.
• Proficiency in Microsoft Office programs, property management systems (Yardi preferred), and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Communicating with others to exchange information; reading a variety of materials.
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers.
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.
• Ability to drive and sit in a car for prolonged periods of time.
• Ability to use cleaning equipment and supplies such as mop, broom, vacuum, and carpet cleaning machinery.
• Frequent standing, walking, bending, squatting, stooping, crawling on floors, climbing stairs, walking on uneven ground, lifting items up to 50 pounds, reaching, below, or above shoulder level. Also, the ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.
• Ability to walk around properties and navigate over rough terrain.

Responsibilities

• Coordinate all aspects of unit turnover from vacancy to readiness directly with onsite staff.
• Execute and/or provide oversight of light unit turnover tasks as needed, including ordering of parts/supplies, minor repairs, patching, painting, plumbing, electrical, general carpentry, appliance repairs/replacements, minor flooring repairs/replacements, cleaning coordination, use of maintenance power equipment, and general unit preparation.
• Develop and follow standardized make-ready scopes and checklists.
• Ensure units meet Housing Quality Standards (HQS) and/or Nspire standards prior to release of unit.
• Maintain adherence to established turnover timelines.
• Coordinate with vendors for specialized turnover work including flooring, painting, cleaning, pest control, and repairs.
• Contract, communicate, and schedule work with vendors in collaboration with onsite staff to complete major unit turnover repairs/replacements to housing quality standards and ensure work is performed safely, within code compliance and performance expectations.
• Monitor vendor performance for quality, safety, and compliance with scope.
• Develop and maintain standardized checklists and tracking logs for unit turnover materials and supplies to ensure consistent availability, cost-effective vendor solutions, cost control, and alignment with unit readiness timelines for your assigned portfolio and in coordination with the onsite team. Monitor usage trends and inventory levels to reduce delays, minimize waste, and support achievement of turnover performance KPIs.
• Meet daily with onsite maintenance and their manager within your assigned portfolio to communicate and manage the workflow of all unit turnovers, service repairs, and special projects.
• Work closely with onsite maintenance technicians (non-supervisory) to coordinate turnover-related tasks.
• Provide daily or weekly turnover schedules and priorities for vacant units.
• Communicate scope of requirements and timelines clearly to onsite staff and/or vendors.
• Monitor progress and update trackers of assigned work consistently and provide updates to the Restoration & Rehabilitation Manager.
• Support alignment between onsite maintenance work and centralized turnover standards.
• Coordinate with the Occupancy & Leasing HUB to align unit readiness with move-in schedules.
• Communicate with Property Operations HUB regarding unit access and site coordination.
• Support Facilities & Maintenance HUB by identifying recurring repair trends or system issues.
• Assist with escalation of larger repair needs directly to the Restoration & Rehabilitation Manager or Project & Capital Planner in collaboration with the onsite staff.
• Communicate with (or to) individuals or groups verbally and/or in writing and/or utilize handheld devices, computers, and/or software systems/mobile apps to create, schedule, complete turnover checklists, update labor hours, attach required turnover documentation, input materials/inventory, and close unit turnover work orders/assignments using the make-ready Yardi workflow or other systems and update through consistent reports/trackers the repair status, vendor activity, work assignments, problems, or safety concerns to the Restoration & Rehabilitation Manager, site staff, and relevant HUBs.
• Track and meet key performance indicators related to unit readiness timelines, average days-to-make-ready, cost per unit turn, Housing Quality Standards (HQS) and/or Nspire Standards and inspection pass rates.
• Identify and communicate delays, risks, or issues impacting turnover timelines.
• Support continuous improvement efforts to reduce vacancy loss and improve efficiency.
• Ensure all turnover activities comply with organizational policies and applicable state/local safety standards.
• Follow procedures related to environmental conditions such as universal precautions, pest control, mold/moisture, and other unit conditions.
• Maintain safe work practices when performing tasks or coordinating vendor work.
• Participate in on-call rotation for after-hours, evening and/or weekend emergency calls as required for emergency unit-related needs.
• Assist with special projects, property launches, or large-scale turnover efforts.
• Ensure ongoing and recurring maintenance certifications or training of Housing Quality Standards and Nspire standards.
• Attend and complete all required agency training, meetings, and professional development sessions in a timely manner. Demonstrate application of training content to support compliance, operational consistency, and performance expectations.
• Perform other duties as assigned.

Benefits

• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED