Turnover Specialist II - Residential Cleaning

S.C. Swiderski•Osseo, WI

13d•Hybrid

About The Position

In conjunction with the Leasing and Maintenance Departments, the Turnover Specialist’s primary responsibility is to take great care and pride in ensuring the public and common areas of the apartment communities are well-maintained, kept neat and tidy and cleaned regularly. The Turnover Specialist also ensures the apartments are deep cleaned, painted and ready for showings to prospective tenants.

Requirements

5+ years of residential or commercial cleaning experience.
High school diploma or GED
Valid driver’s license and clean driving record
Prior professional cleaning experience
Excellent communication and time management skills
Must be able to sit and stand for long periods of time
Must be able to lift up to 50lbs
Ability to work up to 45 hours per week
Normal business hours Monday – Friday 8:00 AM – 5:00 PM, with occasional hours outside of that range as business necessitates.
Good time-management skills
Self-motivated
Trustworthy
Ability to communicate with people on all levels.

Responsibilities

Perform unit turnovers with reliability and consistency, requiring minimal assistance.
Assist tenants and their guests in a courteous and efficient manner, ensuring tenant satisfaction and retention.
Communicate courteously and professionally with co-workers, management, tenants, vendors, and outside contacts.
Work with team members to accomplish tasks, including fulfilling service requests for tenants.
Complete service requests related to housekeeping needs for tenants moving in or out, tidying model apartments, and maintaining cleanliness of public areas.
Organize, prioritize, and complete mid-month and end-of-month inspections, paperwork, and turnovers with Property Managers.
Adhere to established policies related to the Fair Housing Act and tenant confidentiality.
Perform cleaning and painting tasks independently, including mopping, sweeping, waxing, wiping, washing, dusting, and vacuuming.
Accompany tenants on Final Inspection at the time of move-out.
Proactively perform pre-inspections for move-outs in a timely manner, noting damage or areas needing attention.
Maintain cleanliness of public areas including hallways, stairwells, public laundry, lobby, public restrooms, community room, fitness center, storage rooms, cleaning and maintenance closets, and leasing office.
Maintain cleanliness of the building’s exterior by taking trash to waste bins, picking up litter, shoveling, ensuring walkways and entrances are free of debris, and pulling/spraying weeds.
Work with Maintenance Technicians to perform annual inspections and other tasks as needed.
Assist Property Manager with showings, leasing office coverage, and collecting laundry coins.
Participate in hosting tenant appreciation events and other duties as needed.