Turndown Attendant

AccorHotel • Santa Monica, CA

5d • Onsite

About The Position

Reporting to the Assistant Director of Rooms, the Turndown Attendant is responsible for providing evening housekeeping services that enhance guest comfort and create a relaxing, welcoming environment. This role focuses on preparing guest rooms for the evening, ensuring cleanliness, ambiance, and attention to detail in line with luxury service standards.

Requirements

• Ability to work efficiently in a fast-paced, detail-oriented environment
• Strong attention to detail and commitment to high service standards
• Previous housekeeping or hospitality experience preferred
• Excellent communication and guest service skills
• Strong interpersonal and problem-solving abilities
• Reliable, responsible, and able to work independently, especially during evening shifts

Responsibilities

• Provide consistently professional, friendly, and engaging service to guests
• Perform evening turndown service in assigned guest rooms and suites in accordance with hotel standards
• Prepare rooms for the evening by: Turning down beds and refreshing linens as needed, Adjusting lighting, closing curtains, and creating a comfortable ambiance, Refreshing towels, toiletries, and in-room amenities
• Lightly clean and tidy guest rooms, including: Removing trash and used items, Straightening furniture and guest belongings as appropriate, Wiping surfaces and refreshing bathrooms
• Replenish water, amenities, and any in-room offerings as required
• Ensure all guest requests are fulfilled promptly during service hours
• Inspect rooms to ensure cleanliness, presentation, and functionality of all items
• Report maintenance issues, damages, or safety concerns promptly
• Respect guest privacy and follow all security and confidentiality procedures
• Maintain housekeeping carts, supplies, and service areas in a clean and organized manner
• Follow all health, safety, and sanitation guidelines, including proper use of cleaning products
• Communicate effectively with team members and supervisors regarding room status and guest needs
• Assist with special requests or additional evening services as required

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed