Turndown Attendant

The Colony Hotel • Palm Beach, FL

3h • Onsite

About The Position

Responsible for achieving the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas, in accordance with hotel policies and procedures, in order to create a warm, friendly, comfortable and luxury environment for our guests.

Requirements

• High school diploma or equivalent.
• Previous hotel housekeeping experience in an upscale hotel/resort.
• Passion for hospitality and delivering exceptional guest service.
• Ability to read, write, speak, understand, and communicate in English.
• Ability to communicate professionally and respectfully with guests and co-workers.
• Ability to follow instructions.
• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.
• Ability to interact with guests and co-workers in a pleasant, friendly way.
• Ability to provide professional, attentive and impeccable service in order to achieve great customer satisfaction.
• Must be able to work weekends and holidays as needed.

Nice To Haves

• Previous five-star housekeeping training.
• Fluent in a secondary language.

Responsibilities

• Responsible for the cleanliness of guest rooms and all public areas.
• Receive list of assigned rooms for Turndown Service from a supervisor at start of shift and proceed to floor area.
• Check for rooms requesting early service and attend to these first.
• Announce presence by knocking on guest room doors.
• Notify a supervisor of Do-Not-Disturb rooms.
• Ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
• Responsible for following the housekeeping standard operating procedures and checklists.
• Clean guest rooms, bathrooms, bedrooms, hallways, living rooms, kitchens, floor corridors.
• Ensure that the guest’s bed is turned down properly for their return.
• If guest is utilizing any additional bedding (rollaway), ensure that there is ample linen and amenities.
• Replace soiled towels.
• Sweep and mop floors, vacuum carpets, if needed.
• Remove trash to housekeeping cart.
• Replenish bath amenities (e.g. soap and shampoo).
• Alert a supervisor of items needed and restock beverages and food items in the mini-bar.
• Clean and disinfect tub, shower, toilet, sinks, fixtures, switches, door handles and bathroom surfaces.
• Dust furniture, wipe surfaces in room, clean mirrors and TV remotes, if needed.
• Set up turndown tray with ice and water, as well as other turndown amenities, in accordance with Hotel’s standards.
• Close black out shades.
• Arrange all clothing items in occupied guestrooms, fold or hung neatly in accordance with Hotel’s standards.
• Turn on appropriate lighting if guest is not present during service.
• Responsible for the safe and proper mixing and use of cleaning solutions and adhere to all safety precautions.
• Replenish stationery per hotel’s standards.
• Sprays fresh scent, and conduct a final walk-around to assure that room meets hotel housekeeping standards.
• Inform supervisor of needed supplies and materials.
• Report any technical issues and maintenance needs to a supervisor immediately.
• Clean hallways and public areas.
• Respond to guest requests following hotel’s procedures and policies.
• Ensure that all assigned rooms are serviced by the end of the shift.
• Collect soiled linen for laundering.
• Sort linen, stock room attendant closets.
• Refill the par stock of guest amenities and supplies on each floor pantry.
• Return and restock housekeeping cart at end of shift.
• Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
• Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Report suspicious activity to security department.
• Notify Loss Prevention immediately of found items if guest has checked out.
• Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
• Completes deep cleaning tasks as assigned by a supervisor.
• Perform other related duties as required.
• Assist in the laundry room area loading washers and dryers and folding sheets.
• Clean and set-up other public areas of the hotel (pool, ballroom, offices, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED