Turndown Attendant

AccorHotel • Boston, MA

15h • Onsite

About The Position

The Housekeeping Turndown Attendant is responsible for the daily room Turndown and service requests as assigned by the manager on duty. This task should be completed while being attentive, friendly, efficient, and courteous, providing all guests with quality service and a clean and safe environment throughout their stay. Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Inform management of any guest issues as they arise to ensure a quick recovery. Complete daily checklists. Report to management any issues with rooms. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards. Ensure guest privacy and security by correctly following Hotel procedures. Attend pre-shift meetings for Turndown attendants and housemen. Operate communication devices and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio and telephone etiquette within the property. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees. Review turndown list and stock caddie to ensure all supplies, linen and amenities are available to properly turndown guestrooms. Review list for any special requests. Turndown each assigned room per management list. Handle items for "Lost and Found" according to the standards. Keep all hallways, public areas and closets clean, neat, swept and vacuumed. Prepare housekeeping cleaning cart for next day’s use. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager. Review Housekeeping daily information sheets. Ensure overall guest satisfaction. Other duties as assigned.

Requirements

• Previous Housekeeping room attendant experience is an asset.
• Ability to effectively communicate with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain a warm, positive, and friendly demeanor always.
• Maintain a great work ethic through hard work and dedication.
• Maintain regular attendance in compliance with Hotel Standards.
• Attend required meetings and training.
• Maintain high standards of personal appearance and grooming.
• Cooperate with all departments by being a great team player.
• Ability to maintain confidentiality of information.
• Ability to clean the assigned rooms effectively to accomplish the set credit amount per day.
• Must have an eye for details to ensure perfectly cleaned rooms.

Responsibilities

• Perform daily room turndown and service requests as assigned.
• Provide quality service and maintain a clean and safe environment for guests.
• Inform management of any guest issues or room issues.
• Ensure public areas, guest rooms, and back-of-house areas are cleaned to hotel standards.
• Ensure guest privacy and security by following hotel procedures.
• Attend pre-shift meetings.
• Operate communication devices and radios efficiently.
• Monitor and act on special requests.
• Review turndown list and stock caddie with necessary supplies.
• Handle "Lost and Found" items according to standards.
• Keep hallways, public areas, and closets clean.
• Prepare housekeeping cleaning cart for the next day.
• Report maintenance repairs immediately.
• Review Housekeeping daily information sheets.
• Ensure overall guest satisfaction.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed