Turn Around Coordinator

dnata•San Francisco, CA

11d•Onsite

About The Position

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air. As a dnata Turn Around Coordinator- TRC/TAC, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will be responsible for coordinating documentation, load control, and communication during aircraft loading and unloading of bags, cargo, and customers.

Requirements

Ensure awareness for and achievement of all aircraft handling relevant quality targets and KPl’s, and initiate corrective actions if deviations occur.
Ensure that service level agreements are adhered to by stakeholders as locally defined.
Ensure and foster required quality awareness throughout daily operation.
Ensure proper training for all team members relevant to their individual tasks.
Strive for consistent quality and service improvements.
Provide timely and systematic feedback to the Airlines and station management.
Coordinate the activities of service providers to ensure smooth operations, i.e., caterers, aircraft loaders, cabin cleaning personnel, security, CLC.
Responsible for specified resource planning up to given limits (i.e., flight schedule changes).
Actively support passenger service-related processes when called upon.
Ad hoc liaison with Federal, State and Local authorities and airport operators regarding regulations and/or practices directly affecting day-to-day operations.
Liaise with Federal, State and Local authorities and airport operators regarding regulations.
Maintain regular communication and feedback with Airline management about all handling aspects as locally defined.
Maintain all manuals and local instructions and keep them up to date.
Completes various performance reports as required.

Responsibilities

Responsible for coordinating documentation between load control and loading team.
Maintain daily trip files and station traffic report as well as all aircraft-handling related statistical data.
Supervision of ramp functions.
Operational safety/load security checks on aircraft prior to departure, which also includes the coordination of all operational activities during irregularities.
Coordination of all phases of aircraft handling, including catering, cleaning, fueling, crew and passenger boarding/de-boarding.
Supervision of handling agents during all phases of aircraft loading/unloading, including checking on correct buildup/preparation of cargo - destined for bulk loading or in unit load devices.
Ensure all cargo or luggage is properly tied down or secured in the compartments in accordance with Airline requirements.
Responsible for keeping track of the number of passengers, pieces of luggage and the amount of fuel.
Work very closely with ramp personnel and the airport station manager or deputy/team.
Close coordination with gate, steering of boarding and de-boarding related passenger service processes.
Secure the proper handling of Bag scan.
Provide daily monitoring report to the Manager about handling performance, document delays and reasons.
Communicates opportunities for the implementation of new procedures, processes or product features and enhancements to improve service delivery.
Plan for and ensure that irregularities are always handled in accordance with customer, economic and legal considerations.
Report any flight handling irregularities to Airline management as locally defined.
Ensure awareness for and achievement of all aircraft handling relevant quality targets and KPl’s, and initiate corrective actions if deviations occur.
Ensure that service level agreements are adhered to by stakeholders as locally defined.
Ensure and foster required quality awareness throughout daily operation.
Ensure proper training for all team members relevant to their individual tasks.
Strive for consistent quality and service improvements.
Provide timely and systematic feedback to the Airlines and station management.
Coordinate the activities of service providers to ensure smooth operations, i.e., caterers, aircraft loaders, cabin cleaning personnel, security, CLC.
Responsible for specified resource planning up to given limits (i.e., flight schedule changes).
Actively support passenger service-related processes when called upon.
Ad hoc liaison with Federal, State and Local authorities and airport operators regarding regulations and/or practices directly affecting day-to-day operations.
Liaise with Federal, State and Local authorities and airport operators regarding regulations.
Maintain regular communication and feedback with Airline management about all handling aspects as locally defined.
Maintain all manuals and local instructions and keep them up to date.
Completes various performance reports as required.