TSS Mechanical Engineer I
About The Position
The TSS Mechanical Engineer I is a member of the Technical Support and Service (TSS) Department and reports directly to the TSS Team Leader. The role requires basic knowledge of commercial equipment and mechanical abilities. The engineer supports customers by starting up, installing, commissioning, troubleshooting, and servicing Bartell equipment, typically working with a two-person engineering team. Work may take place at customer locations in the United States or internationally, and travel may be required up to 65% of the time. The position also contributes to customer and internal support through equipment training, technical assistance, equipment manuals, assembly and commissioning preparation, marketing and R&D trials, and feedback reports to Sales, Marketing, and RPG departments. The role requires following established operating procedures and safety standards, completing required trip documentation, and providing technical support, including independent hotline assistance as required.
Requirements
- Bachelor’s degree; associate degree with 1–2 years of experience; or high school/vocational degree with at least 3 years of job-related experience.
- Adhere to facility-wide safety standards and practices.
- Thorough understanding of engineering drawings and hands-on industrial machinery.
- Excellent communication and interpersonal skills.
- Intermediate computer skills, including working knowledge of Microsoft Word, Excel, and AutoCAD.
- Fluency in English.
- Ability to oversee equipment start-up and project commissioning frequently.
- Ability to comply with applicable Heico safety programs and maintain accurate records.
- Ability to respond quickly and professionally to customer problems and complaints, including in intense situations.
- Ability to travel and work irregular hours, including frequent domestic and international travel.
- Familiarity with machine alignment and balancing.
- Background in plant engineering or maintenance, with machinery troubleshooting experience.
- Excellent troubleshooting skills.
- Ability to be assertive in an unbiased manner while maintaining a high level of cooperation.
Nice To Haves
- Customer interaction or sales experience.
- General machine shop knowledge.
Responsibilities
- Perform satisfactory equipment start-up at customer locations, typically as part of a two-person engineering team.
- Install and commission equipment according to defined plans, timelines, and operating processes at domestic or international customer sites.
- Train customer operators and maintenance personnel on equipment.
- Provide technical support and service to customers.
- Assist with compiling and preparing equipment manuals.
- Work with the Mechanical Assembly team on commissioning before domestic or international trips.
- Promote the sale of Bartell products and services to customers.
- Provide technical assistance to Sales and Marketing personnel as required.
- Assist with Marketing and R&D trials.
- Provide feedback to Sales, Marketing, and RPG departments through visit reports.
- Follow standard operating procedures and complete required trip documentation.
- Diagnose and repair Bartell equipment at customer locations.
- Troubleshoot Bartell machines for customers using technical expertise.
- Provide independent technical assistance as required to maintain the 24-hour technical support hotline.
- Adhere to facility-wide and Heico safety standards and programs, and maintain accurate records.
- Manage daily reporting responsibilities related to the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
