TSS - Agency Relations

OSV

4d•Remote

About The Position

The TSS - Agency Relations team plays a vital role in fostering positive and productive relationships with various payroll tax agencies, focusing on collaborating with these agencies to ensure that OSV adheres to all regulations and requirements regarding payroll taxes in an outsourced setting. The Agency Relations Team is essential to the success of our overall payroll tax outsourcing operations and is committed to achieving excellent results together.

Requirements

High School diploma
Ability to excel in a high-energy, fast-paced environment
Very strong communication and presentation skills, including both written and verbal forms
Strong influence and negotiation skills
Must possess excellent organizational, time management and data analysis skills
Must be able to work in a high demand, fast paced environment

Nice To Haves

5+ years of related experience in tax, finance, or audit, preferably in an outsourced payroll or agency environment
In-depth knowledge of the legal and regulatory environment as it relates to federal, state, and local income tax and unemployment tax
Associate's Degree

Responsibilities

Cultivate and nurture strong relationships with influencers and decision-makers in tax agency sectors.
Serve as a dedicated OSV liaison and advocate, communicating effectively with agencies during calls, managing escalations regarding judgments and penalties, and facilitating negotiations.
Ensure that OSV adheres to regulatory agency standards, thereby aligning our tax compliance processes with their requirements for optimal service.
Support in managing compliance changes by fostering collaboration on approaches, detailing systemic adjustments, and ensuring thorough verification and acceptance of these modifications.
Collects the necessary documentation to clearly identify current issues. Collaborating with agencies and internal teams will help us find timely and reasonable solutions, minimizing potential impacts on our customers and reducing financial repercussions for OSV and our clientele.
Possess an advanced understanding of OSV's system, processes, procedures, and guidelines to ensure compliance with agency standards.