TSG Technician II

UPS Supply Chain Solutions•Sharonville, OH

About The Position

Ensures successful execution and implementation of customized solutions and organizational initiatives using advanced root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates delivery of an exceptional customer experience for information technology services, support, and project deployments. The work may require coding, programming, and/or integration with external customer technology and systems. Responsible for daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources, including hardware, software, automation, and network infrastructure. Provides technical training and development to departmental resources and customers. Plans, monitors, and adjusts expenses to meet or exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Uses technology to initiate, deploy, and track projects and support services 24x7. Performs technical, analytical, or maintenance work. Knowledge is typically gained through a combination of formal education in a vocational or technical degree program and on-the-job training. Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within the area of expertise, following standard operating procedures and/or scientific methods, with a moderate degree of supervision.

Requirements

Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
Must currently be located in the same geographic location as the job or be willing to relocate at own expense.
Working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
Ability to complete assigned work within own area of expertise while working with a moderate degree of supervision.
Knowledge typically gained through formal education in a vocational or technical degree program and on-the-job training.

Responsibilities

Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships.
Lead, manage, and coordinate delivery of customer experience for IT services, support, and project deployments.
Perform coding, programming, and/or integration with external customer technology and systems as needed.
Manage daily costs, staffing, equipment inventory, system compliance, safety, and security of organizational resources.
Provide technical training and development to departmental resources and customers.
Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
Apply approved principles for evaluating and setting goals and measures to deliver results.
Build and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
Use technology to initiate, deploy, and track projects and support services 24x7.
Perform technical, analytical, or maintenance work according to standard operating procedures and/or scientific methods.