TSDS Product Support Analyst (remote)

Vitaver & Associates • Austin, TX

1d • Remote

About The Position

This is a fully remote, temporary project position for a TSDS Product Support Analyst, estimated to last 12 months with possible extensions. The role allows you to work from anywhere within the United States. Our client is filling this contract position exclusively through approved staffing partners. The primary focus will be on researching and resolving technical support tickets related to the Texas Student Data System and its data submissions, as well as creating and maintaining technical documentation.

Requirements

• LEA/vendor-level experience working with the TSDS (Texas Student Data System) and its data collections (8 years).
• Experience in customer service, with strong communication skills (8 years).
• Strong ability to work closely with cross-functional teams (8 years).
• Excellent communication skills to effectively work with cross-functional teams (8 years).
• High level of accuracy and attention to detail in all documentation tasks (8 years).
• Experience in training other team members (8 years).

Nice To Haves

• Experience with documenting software issues, release notes, and technical guides (8 years).
• Experience in creating clear, concise, and comprehensive technical documentation (8 years).

Responsibilities

• Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.
• Prioritize and escalate issues requiring deeper investigation or development team involvement.
• Serve as potential business point of contact for support-related meetings and/or communications.
• Gain necessary knowledge and understanding through available resources and training.
• Create comprehensive and clear technical documentation for end users.
• Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements.
• Collaborate closely with the Product Owner team to gather necessary information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed