TSCM Operations Specialist

Crisis24•Menlo Park, CA

14d•$110,000 - $120,000•Hybrid

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations. At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk. More information is available at https://www.crisis24.com/careers We are seeking a TSCM Operations Specialist to support and develop Executive Protection (EP), Cyber Risk, and Technical Countermeasures security programs and operational capabilities. This is a hybrid role that blends field/operational support (travel, readiness, incident response) with program and operations execution (workflows, metrics, vendor coordination, and leadership briefings). The ideal candidate builds trust quickly with stakeholders and can translate ambiguous risk and operational needs into scalable programs, workflows, and measurable outcomes. The successful candidate will: Build strong relationships with internal stakeholders, partner teams, and industry peers Apply creative problem-solving to complex operational and risk challenges Communicate the business value of security programs and risk management strategies Learn quickly and synthesize large amounts of new information into actionable outputs

Requirements

Relevant educational background and/or equivalent professional experience
3–5 years experience supporting security programs and leading projects (planning, execution, stakeholder alignment, delivery)
Demonstrated experience in at least one of the following domains: Technical Countermeasures/TSCM, information/cyber security operations, executive protection operations, or closely related security operations work
Strong written and verbal communication skills, including comfort presenting and fielding strategic questions in real time
Strong organizational skills: prioritization, attention to detail, follow-through, and ability to manage multiple workstreams in a fast-paced environment
Working knowledge of operational workflows and how to communicate business value, tradeoffs, and resourcing needs

Nice To Haves

Experience building or improving risk methodologies (intake, triage, escalation, tracking, governance)
Experience developing metrics/KPIs and recurring operational reporting
Vendor management experience (SOWs, performance reviews, renewal/coverage planning)
Experience producing incident after-action reports, case studies, and operational advisories

Responsibilities

Support operational activities, including travel support, readiness, and time-sensitive tasking
Respond quickly and creatively to security incidents, escalations, or crisis response, coordinating stakeholders and driving follow-through
Support technical countermeasure operations as needed (e.g., equipment readiness, deployment coordination, documentation, and continuous improvement)
Participate in on-call/weekend coverage as required. Approximately 50% of work may occur after hours, based on operational needs, travel, or incident response
Regular travel is required
Identify and assess emerging security risks relevant to executive protection and sensitive operations; document impact, likelihood, and mitigations
Deliver tactical outputs and strategic projects that reduce risk (e.g., playbooks, SOPs, checklists, escalation paths, intake/triage workflows)
Support and develop policies, procedures, and improved operational workflows across TSCM programs
Work with stakeholders to identify, scope, and prioritize new and existing initiatives within the portfolio
Develop robust relationships with client stakeholders, partner security teams, and trusted external peers
Brief leadership on emerging risks, operational gaps, and recommended strategies in clear, decision-oriented formats
Leverage tools, technologies, and AI platforms to improve efficiency (automation, reporting, knowledge management, and documentation quality)
Support training, exercises, and readiness programs; help track completion and maintain operational standards
Manage, oversee, and provide feedback on vendors, including performance tracking and capability assessments
Support planning for vendor coverage, tooling needs, and service improvements