TSCM Operations Specialist

Crisis24•Menlo Park, CA

1d•Hybrid

About The Position

We are seeking a TSCM Operations Specialist to support and develop Executive Protection (EP), Cyber Risk, and Technical Countermeasures security programs and operational capabilities. This is a hybrid role that blends field/operational support (travel, readiness, incident response) with program and operations execution (workflows, metrics, vendor coordination, and leadership briefings). The ideal candidate builds trust quickly with stakeholders and can translate ambiguous risk and operational needs into scalable programs, workflows, and measurable outcomes.

Requirements

Relevant educational background and/or equivalent professional experience
3–5 years experience supporting security programs and leading projects (planning, execution, stakeholder alignment, delivery)
Demonstrated experience in at least one of the following domains: Technical Countermeasures/TSCM, information/cyber security operations, executive protection operations, or closely related security operations work
Strong written and verbal communication skills, including comfort presenting and fielding strategic questions in real time
Strong organizational skills: prioritization, attention to detail, follow-through, and ability to manage multiple workstreams in a fast-paced environment
Working knowledge of operational workflows and how to communicate business value, tradeoffs, and resourcing needs

Nice To Haves

Experience building or improving risk methodologies (intake, triage, escalation, tracking, governance)
Experience developing metrics/KPIs and recurring operational reporting
Vendor management experience (SOWs, performance reviews, renewal/coverage planning)
Experience producing incident after-action reports, case studies, and operational advisories

Responsibilities

Support operational activities, including travel support, readiness, and time-sensitive tasking
Respond quickly and creatively to security incidents, escalations, or crisis response, coordinating stakeholders and driving follow-through
Support technical countermeasure operations as needed (e.g., equipment readiness, deployment coordination, documentation, and continuous improvement)
Participate in on-call/weekend coverage as required. Approximately 50% of work may occur after hours, based on operational needs, travel, or incident response
Regular travel is required
Identify and assess emerging security risks relevant to executive protection and sensitive operations; document impact, likelihood, and mitigations
Deliver tactical outputs and strategic projects that reduce risk (e.g., playbooks, SOPs, checklists, escalation paths, intake/triage workflows)
Support and develop policies, procedures, and improved operational workflows across TSCM programs
Work with stakeholders to identify, scope, and prioritize new and existing initiatives within the portfolio
Develop robust relationships with client stakeholders, partner security teams, and trusted external peers
Brief leadership on emerging risks, operational gaps, and recommended strategies in clear, decision-oriented formats
Leverage tools, technologies, and AI platforms to improve efficiency (automation, reporting, knowledge management, and documentation quality)
Support training, exercises, and readiness programs; help track completion and maintain operational standards
Manage, oversee, and provide feedback on vendors, including performance tracking and capability assessments
Support planning for vendor coverage, tooling needs, and service improvements