TS Program Transformation Lead

eBay•Salt Lake City, UT

6d•$120,700 - $138,300•Remote

About The Position

The Talent Success Program & Operations Lead will manage the operational backbone of Talent Success — keeping programs, vendors, contracts, timelines, budgets, systems, and partner routines running with rigor and clarity! This is a manager-level operations role for someone who is highly organized, structured, practical, and comfortable managing many moving pieces across Talent Success. The role will support the delivery of core activities related to Talent Success across evaluation, integration, mentoring, education, leadership growth, skills, and improving team efficiency. In 2026, Talent Success is evolving toward a more product-led, AI-augmented way of working. This role will help make that evolution real by strengthening the backend operations, simplifying manual processes, improving vendor and contract workflows, and partnering with AI workflow builder roles to identify where routine work can be automated or made easier. This person does not have to be the strategy owner. They need to be the person who makes the operating system work. The strongest candidate will be someone who brings structure, calm, and follow-through. They know how to coordinate partners, arrangements, timeframes, collaborators, and recurring operating routines without making the work feel heavier than it needs to be. They must be comfortable with the nature of work in Talent Success. Some tasks are strategic, others are complex. Some require urgency, and much depends on effective operational delivery. They should be able to keep the trains running while also spotting smarter ways to manage the railroad.

Requirements

Experience in HR operations, talent operations, program coordination, vendor management, learning operations, people operations, procurement coordination, or business operations.
Experience managing vendors, contracts, SOWs, invoices, purchase orders, budgets, or procurement workflows.
Strong project and program management abilities, especially across multiple collaborators and competing timelines.
Comfort working in HR, Talent, Learning, Leadership Development, Performance, Coaching, or People team environments.
Strong attention to detail and ability to create structure in fast-moving work.
Experience with tools such as Workday, Monday.com, Airtable, Google Workspace, Slack, procurement systems, learning platforms, coaching platforms, or similar tools.
Comfort using AI tools to simplify work, draft communications, summarize inputs, organize information, or improve operational processes.

Nice To Haves

Operational discipline
Vendor and contract coordination
Program tracking
Stakeholder follow-through
Budget and invoice tracking
Process improvement
Documentation and knowledge management
Meeting rhythm and action management
Calendar and milestone planning
Tool and system fluency
Strong written communication
Detail orientation
Practical AI-enabled ways of working
Comfort working across ambiguity without needing everything to be perfect

Responsibilities

Manage day-to-day Talent Success operations across program workflows, vendor processes, contracts, budgets, intake, documentation, and team routines.
Own the backend operating rhythm for Talent Success, including status tracking, recurring meetings, action follow-ups, intake reviews, and program coordination.
Coordinate supplier and agreement processes, including SOW tracking, purchase orders, renewals, invoice follow-up, procurement steps, and budget visibility.
Support vendor relationships for coaching, leadership development, learning, assessments, team effectiveness, and other Talent Success offerings.
Maintain clear trackers, dashboards, calendars, documentation, decision logs, and workback plans so the team has one source of truth.
Partner with Talent Success product owners to keep key deliverables on track across performance, onboarding, coaching, learning, leadership, teaming, and skills.
Help manage collaborator follow-ups across PBPs, procurement, finance, ITSS, vendors, program owners, and internal Talent Success team members.
Support the team’s annual and quarterly planning cycles by coordinating and prioritizing inputs, timelines, achievements, dependencies, and operational needs.
Improve how work gets done by identifying process difficulties, manual handoffs, duplicated work, and opportunities for AI-enabled workflow support.
Partner with AI workflow builder / agentic talent roles to test practical improvements such as templates, automations, intake flows, prompt libraries, and self-service resources.
Help ensure Talent Success initiatives are delivered with consistency, quality, and operational rigor.
Support communications, logistics, and coordination for key Talent Success moments when needed.