Transformation Lead

Global Payments Inc. • Cincinnati, OH

5d • Hybrid

About The Position

The Transformation Lead will be a key member of the Transformation Office, which is responsible for driving enterprise value creation across Global Payments. You will support and lead workstreams for complex, cross-functional initiatives—including M&A integrations, divestitures, and other enterprise transformation projects—partnering closely with corporate functions, and executive leadership. This role is ideal for candidates who thrive in fast-paced environments, are analytically rigorous, and can influence outcomes through structured problem-solving and strong stakeholder management. You will have an opportunity to learn about many teams, systems, and processes that span across functional areas and platforms; help document and improve playbooks, templates, and lessons learned.

Requirements

• Bachelor’s degree or higher
• 8 -10+ years of relevant experience in Transformation, Corporate Strategy, Management Consulting, Finance, PMO, M&A integration/divestitures, or a related cross-functional role.
• Prior business partnership experience

Nice To Haves

• Knowledge of payments/fintech, technology-enabled services, or complex global operations is advantageous.

Responsibilities

• Lead planning and execution for both integration and separation programs across functions (e.g., Technology, Operations, Finance, HR, Risk, Legal), from Day 1 readiness through steady state/exit.
• Drive end-to-end integration workplans (Day 1, 30/60/90, synergy capture) and separation workplans (Transition Service Agreement (TSA) design, transition, and exit) with clear scope, timelines, and accountabilities.
• Establish and facilitate governance, including steering routines, RAID management (risks, actions, issues, decisions), change control, and cross-functional dependency management.
• Monitor TSA service delivery and validate performance is consistent with agreed SLAs and historical practices utilizing a defined monitoring approach; drive remediation as needed.
• Coordinate TSA billing processes and invoice support with Finance and TSA leads, providing accurate and timely billing, accruals, and true ups for services provided.
• Lead holistic development and execution of detailed TSA exit workplans, coordinating and providing oversight and guidance to functional leads and PMs on function-specific planning.
• Lead Day 1 readiness and Day 2 integration execution to ensure continuity of operations, customer experience, and regulatory/contractual compliance; coordinate cutovers and stabilization.
• Build, track, and report on synergy cases (cost, revenue, working capital), define baselines, and drive benefit realization with Finance and business owners.
• Provide early identification of roadblocks, potential delays, and interdependencies; facilitate governance reviews to align on changes and make timely decisions.
• Raise and resolve issues, working collaboratively across teams; act as an integrator across stakeholders, surfacing trade-offs and mitigation options.
• Provide executive reporting, KPI/OKR tracking, TSA economics, and variance analysis; develop dashboards and concise narratives for senior leadership.
• Ensure adherence to regulatory, compliance, and information security requirements throughout integration and separation activities.

Benefits

• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level