Truth & Reconciliation and Equity, Diversity, & Inclusion (T&R AND EDI) Research and Program Evaluation Analyst B038-26

Legal Aid BC•Vancouver, BC

3d•CA$70,889 - CA$81,007•Hybrid

About The Position

Legal Aid BC is seeking a Truth & Reconciliation, and Equity, Diversity, and Inclusion (T&R AND EDI) Research & Program Evaluation Analyst to join their team. This role is responsible for conducting research, analysis, reporting, and evaluation activities that support the organization’s strategic goals and priorities related to T&R and EDI. The position will support the development of performance measures, evaluation frameworks, and data collection approaches to assess the effectiveness and impact of programs, initiatives, policies, and practices through a T&R and EDI lens. The analyst will identify barriers and inequitable outcomes, inform continuous improvement and decision-making, and develop reports, analyses, and recommendations. The role involves collaborating with T&R and EDI team members and organizational partners to advance equitable and inclusive legal service delivery. Legal Aid BC is committed to embedding T&R and EDI in all aspects of its work and encourages applications from equity-seeking groups.

Requirements

Bachelor’s degree in business, economics, statistics, public administration, social sciences or related field required.
Minimum two (2) years’ related experience as outlined in rated requirements including research, evaluation, performance measurement, process improvement, data analysis and reporting required.
Lived experience as a person from an inequity experiencing group and/or a systemically excluded group (disclosure of personal lived experience as an Indigenous, racialized, gender-diverse, 2SLGBTQIA+ and/or disabled person is welcome and not required to meet this criteria).
Demonstrated commitment to and proven track record in an ethical approach to data collection, analysis and working on issues affecting vulnerable populations.
Experience analyzing labour market data, census data, demographic data, legal system data and other related industry data.
Knowledge of research, evaluation and performance measurement methodologies, including qualitative and quantitative data collection and analysis techniques.
Familiarity with data governance, Indigenous data governance, data management, privacy and information security measures in various stages of the data lifecycle.
Ability to interpret and communicate qualitative and quantitative findings and complex concepts in a clear and meaningful manner to support decision-making.
Proven track record of developing or improving data collection, analysis, evaluation or performance measurement processes to increase organizational effectiveness and support informed decision-making.
Demonstrate a high degree of critical thinking, identifying patterns, trends or abnormalities.
Understanding of Indigenous issues, cultures as well as Indigenous community groups and agencies.
Understanding of traditional Indigenous justice concepts, alternative measures, mediation and diversion practices.
Awareness of government laws and policies impacting Indigenous peoples.
Ability to communicate and relate to Indigenous people and their communities, with sensitivity to cultural and Nation differences.
Understanding of the structure and history of Indigenous communities within BC.
Knowledge of T&R and EDI issues, related legislation and public sector practices, and Canada’s justice and legal system, including justice system service delivery, preferably the legal aid system.
Experience working in Canada’s legal and justice system.
Knowledge of emerging trends, leading practices, policy and legislative developments, research, and evaluation approaches related to T&R and EDI, and the ability to analyze their potential implications for the organization.
Knowledge of barriers, inequities and systemic issues affecting Indigenous, racialized, women, gender-diverse, 2SLGBTQIA+ and disabled individuals and communities, and the ability to identify potential impacts on equitable access to services and opportunities.
Awareness of one’s own power, privilege and social location in T&R and EDI work.
Experience applying Indigenous data sovereignty principles, including Ownership, Access, Control and Possession (OCAP®) and other distinctions-based approaches to data governance used by First Nations, Inuit and Métis communities.
Experience conducting research, program evaluation, performance measurement, issue analysis, or developing evidence-informed recommendations.
Proven track record with strong written and oral communication, analytical, research, evaluation, and presentation skills; high level of attention to detail and accuracy; ability to synthesize information from multiple qualitative and quantitative sources.
Strong interpersonal skills, self-motivated, and a demonstrated ability to multi-task and work independently while collaborating effectively at all levels of the organization.
Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information.
Ability to strategically maintain financial/budgetary information.
Ability to prioritize and manage time effectively.
Strong problem-solving and exceptional client/customer service skills
Excellent organizational and problem-solving skills, always looking for efficiencies and embedding continuous improvement throughout the work.
Proven ability to synthesize analyses from qualitative and quantitative data sets and design and generate impactful reports.
High proficiency with Microsoft Office products required.
Excellent PowerPoint skills and design capability and high proficiency in Excel and data analysis.
Fluent in a hybrid working environment and leveraging Zoom and Microsoft Teams to collaborate and engage with peers and develop initiatives.
Genuine commitment to LABC’s mandate.

Nice To Haves

Experience in T&R and EDI in the legal industry or another professional services industry is considered an asset.
An equivalent combination of lived experience, education, training, and work experience will be strongly considered.
Working knowledge of Power BI is considered an asset.

Responsibilities

Support the assessment and evaluation of T&R and EDI-related programs, initiatives, policies, practices and data collection approaches through research, consultation, outcome monitoring and other evaluation activities to identify opportunities for improvement of equitable and inclusive legal service delivery and support evidence-informed decision-making.
Collaborate with departments to gather, analyze and interpret qualitative and quantitative information to identify trends, outcomes, emerging issues and opportunities for improvement.
Support the development, maintenance and refinement of performance metrics to evaluate the effectiveness of activities supporting LABC’s strategic goals and priorities; assess the relevance and effectiveness of existing measures and recommend improvements to performance measurement, evaluation and reporting approaches.
Translate findings into written reports, tables, graphs and charts and other visual formats such as process diagrams; provide commentary, insights and recommendations that support decision-making.
Act as a subject matter expert on T&R and EDI performance measures, evaluation frameworks, and data collection approaches for all LABC initiatives.
Prepare and submit timely and accurate reports and presentations.
Develop and maintain research, briefing and analytical materials related to T&R and EDI initiatives and organizational priorities including but not limited to equitable and inclusive legal service delivery.
Conduct research and analysis to identify gaps in internal policies, guidelines, standards and business processes, and assess potential inequitable outcomes.
Support the development of findings and recommendations for improvement.
Conduct research to provide insight on LABC's performance trends and identify performance target ranges using available industry and organizational data using but not limited to environmental scans, best-practice research, and analysis of emerging issues, legislation and trends related to T&R and EDI.
Collaborate with colleagues, departments and other interested parties to design and support research, evaluation, consultation and data collection initiatives through all stages of the project life cycle.
Maintain awareness of emerging trends, leading practices, policy and legislative developments, research, and evaluation approaches related to T&R and EDI, and communicate relevant opportunities, risks and implications for consideration.
Conduct research and analysis regarding barriers, experiences and emerging issues affecting Indigenous, racialized, women, gender-diverse, 2SLGBTQIA+ and disabled individuals and communities, including current and prospective legal aid clients, and prepare findings and recommendations to support equitable and inclusive service delivery.
Research and analyze issues, risks, impacts and potential approaches related to T&R and EDI initiatives and prepare briefing materials, discussion papers, issue papers, reports, recommendations and other decision-support materials as required.
Develop, support and enhance data collection approaches including questionnaires, surveys, feedback loops, consultations and other primary and secondary data sources to support outcome and impact measurement of T&R and EDI initiatives.
Engage with operational leaders to identify concerns, challenges and opportunities related to demographic data collection practices and support improvement initiatives.
Review and provide recommendations regarding data collection methods, measurement tools, and reporting processes; identify opportunities for continuous improvement and support the development of associated processes.
Support the development and delivery of visual representations of data to communicate findings, trends and key insights.
Administer portions of the local budget and ensure expenditures are within limits.
Perform other duties as required.

Benefits

Four weeks paid vacation to start that grows the longer you are with LABC
An excellent employee benefits package, where premiums are 100% paid by LABC
A generous defined benefit pension plan
Support for training and development
An Employee and Family Assistance program
The opportunity to participate in various Employee programs (Employee Wellness, etc.)
Support for a healthy work/life balance
Generous leave provisions (sick time, special leaves)
13 paid statutory holidays
An opportunity for a flexible hybrid work arrangement for some positions
Transit friendly employer for eligible staff to have their commute subsidized
Dog-friendly offices
Dedicated Cultural Leave provisions for Indigenous employees
An Equity, Diversity and Inclusion Council, and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace