Trust Support Services Manager

Associated Bank • Green Bay, WI

1d • Onsite

About The Position

The Trust Support Services Manager provides leadership across key trust operations functions, ensuring accuracy, compliance, and a seamless client experience. This role oversees multiple specialized teams and is responsible for driving operational excellence, risk management, and continuous improvement. You will play a critical role in aligning day-to-day execution with fiduciary standards and enterprise trust strategy while leading a high-performing operations organization.

Requirements

• Bachelor’s Degree in Business, Finance, or related field (or equivalent experience)
• 8+ years of experience in trust operations, fiduciary services, or wealth management operations
• 5+ years of progressive management or supervisory experience leading operational teams
• Strong understanding of trust accounting, fiduciary standards, and regulatory frameworks

Nice To Haves

• CSOP – Certified Securities Operations Professional
• CTOP – Certified Trust Operations Professional
• CTFA – Certified Trust and Financial Advisor
• CFIRS – Certified Fiduciary and Investment Risk Specialist

Responsibilities

• Lead multiple Trust Support Services teams to ensure consistent execution, performance, and service quality.
• Oversee trust operations activities including onboarding, account transfers, documentation, billing, and administrative reviews.
• Ensure adherence to fiduciary standards, OCC regulations, and internal policies through strong controls and oversight.
• Develop and monitor key performance indicators to track productivity, quality, risk, and service levels.
• Drive process improvements and automation efforts to enhance efficiency, scalability, and client experience.
• Partner with Compliance, Risk, Technology, and Relationship Management to align operational execution with business goals.
• Manage audit and examination readiness, including issue resolution and timely remediation of findings.
• Communicate operational performance and risk insights clearly to senior leadership.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager