Trust Securities Operations Specialist II

Columbia Bank•Denver, CO

2d•Onsite

About The Position

Process cash and securities transactions in the trust accounting system related to private equity and real estate position onboarding. Ensure all transactions are processed accurately and according to the relevant documentation. Ensure all documentation related to the transaction is appropriately archived and noted in Salesforce (SF). Review relevant documentation for private equity, real estate, and private debt investments. Complete risk analysis to determine if the assets are acceptable for Columbia Private Trust to custody (inclusive of IRS guidelines, regulations, and internal policies and procedures). Proactively communicate with clients via phone or email on the status of their request(s). Quickly remediate any issues or concerns arising from processed or in process transactions. Ensure all procedures related to client contact are adhered to. Assist in training and development of new staff members. Assist in creating action plans to ensure timely execution of related processing activities. Communicate with Sales/Service teams on status of transactions. Other duties as assigned.

Requirements

H.S. Diploma/GED required
2+ years' experience in a customer success role involving highly detailed transactions required
Proficient in IRC 4975, prohibited transactions and all other ERISA guidelines
Proficient in IRS publication 590 and regulatory requirements
Excellent verbal and written communication skills
Knowledge of operational procedures, practices and policies
Demonstrates the ability to sell Bank products and services
Able to mentor new associates through job training
Requires the ability to multi-task and work with over 25 software applications
Requires intermediate computer skills, including MS Office and banking software
Skill in basic troubleshooting: mobile devices, browsers, and other technology as it relates to online banking
Thorough understanding of products and services offered by bank
Advanced knowledge in specialty areas

Nice To Haves

Bachelor's Degree preferred
1-2 years' experience in a fast-paced call center environment preferred
Working knowledge of trust accounting systems, IRAs, and Alternative Assets is preferred
Certified IRA Services Professional (CISP) designation with the American Bankers Association (ABA) preferred
Self-Directed IRA Professional (SDIP) designation from the Retirement Industry Trust Association (RITA) preferred

Responsibilities

Process cash and securities transactions in the trust accounting system related to private equity and real estate position onboarding
Ensure all transactions are processed accurately and according to the relevant documentation
Ensure all documentation related to the transaction is appropriately archived and noted in Salesforce (SF)
Review relevant documentation for private equity, real estate, and private debt investments
Complete risk analysis to determine if the assets are acceptable for Columbia Private Trust to custody (inclusive of IRS guidelines, regulations, and internal policies and procedures)
Proactively communicate with clients via phone or email on the status of their request(s)
Quickly remediate any issues or concerns arising from processed or in process transactions
Ensure all procedures related to client contact are adhered to
Assist in training and development of new staff members
Assist in creating action plans to ensure timely execution of related processing activities
Communicate with Sales/Service teams on status of transactions
Other duties as assigned

Benefits

comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation, sick days, volunteer days, and holidays