About The Position
As an independent Contractor providing Trust & Safety services, you will play a key role in keeping Yubo a safe and positive environment. You will investigate safety-related incidents and provide objective enforcement decisions, and contribute to our continuous improvement through risk analysis and market insights.
Requirements
- 2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field.
- Spanish (Native/C1/C2) and English (B2 minimum).
- Strong understanding of the market culture, youth trends, and online behavioral norms.
- Good knowledge of social media platforms, user dynamics, and digital communities.
- Understanding of how dating and social discovery apps work, including typical risk scenarios (e.g., misrepresentation, boundary-pushing, emotional manipulation, unwanted contact).
- Strong analytical skills and the ability to evaluate situations within their broader context.
- Objective decision-making, with the ability to apply guidelines consistently under pressure.
- Quick, confident decision-making, especially in time-sensitive situations.
- High adaptability and comfort navigating evolving rules, products, and risk landscapes.
- Strong communication skills and ability to provide relevant input when needed.
- Ability to step back, reflect, and assess complex or sensitive situations with neutrality.
- High social intelligence and cultural awareness.
Nice To Haves
- Customer Support experience
- experience in environments with real-time decision-making.
Responsibilities
- Develop strong expertise in online risk and abuse, with a specific understanding of how interactions on social and dating platforms work.
- Investigate and assess user reports, applying internal guidelines objectively and consistently.
- Conduct risk assessments to determine severity, urgency, and potential impact, escalating high-risk cases when necessary.
- Monitor livestreams in real time, responding quickly to behaviors that violate our Community Guidelines.
- Identify operational, product, or policy gaps, and propose improvements that enhance user safety.
- Report and document technical bugs encountered during moderation or investigations.
- Contribute to the improvement of processes, best practices, and documentation.
- Analyze and report emerging trends within your specific market, ensuring the Trust & Safety and Product teams have accurate, timely insights to adapt strategies.
- Prepare regular reports summarizing key learnings, risks, and trends observed on the platform.
- Contribute to cross-functional safety initiatives by providing relevant insights and share regional context that may affect user behaviors or risks.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
