Trust & Safety Analyst

MavTek • Montreal, QC

3d • Remote

About The Position

As a Trust & Safety Analyst, you are focused on community and content safeguards, to protect our business and customer base against various forms of high-risk activity. We are seeking a highly motivated individual, passionate about online platform safety, and dedicated to career development and personal growth within a fast-paced collaborative environment.

Requirements

• At least one year of experience in a customer-facing role, preferably in an ecommerce environment.
• A high level of interest in regulatory and compliance issues related to user-generated content platforms.
• Open-minded, resilient and have an inquisitive nature, and are comfortable investigating objectionable online content and behaviour.
• Can adapt to new workflows and policy directions in a fast paced and changing regulatory environment.
• Ability to take a wholistic approach to risk assessment and rules enforcement factoring in multiple variables.
• Familiar with policy enforcement best practices; applies resource materials and precedent cases to guide decision making.
• Demonstrate an ability to investigate, moderate, and resolve conflicts.
• Strong attention to detail and the ability to make real-time, informed decisions.
• Excellent organizational and communication skills.
• Comfortable with technology; ability to navigate and understand new systems and platforms.
• Able to work independently and in a team environment.
• Knowledge of French is required for positions permanently located in Quebec.
• Another language is required for this position in order to communicate with clients, partners, and colleagues, who are predominantly located outside Quebec.

Responsibilities

• Engaging in detailed account and content analysis.
• Prioritizing multiple high-volume tasks related to identify verification and rules enforcement.
• Reviewing documentation and video content for potential fraud and identity impersonation.
• Corresponding with end-users to verify documentation and validate accounts.
• DMCA and copyright enforcement.
• Working with other internal teams to identify and remove high-risk content and users.
• Investigating community reported content and profiles, taking action as required.
• Collaborating with team members and leaders to deliver ongoing process improvements.
• Performing other critical functions as assigned.

Benefits

• 4 Day Work Week (work 32h get paid for 40h).
• Remote work policy.
• RRSP & DPSP plan to help you prepare for your future.
• Home office subsidy, in addition to the essentials including laptop & accessories.
• Tuition Reimbursement Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed