Trust & Safety Specialist I

GitHub, Inc.•UNAVAILABLE, UNAVAILABLE

8d•Remote

About The Position

In this role you can work from Remote, United States. Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member. Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager. Receives work instructions and guidance from others. Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager. This role may require working one weekend day a week and may include non-standard working hours, including holidays. This role may require reviewing content that may be graphic, violent, sexual, or otherwise distressing.

Requirements

2+ years experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement) OR Bachelor's Degree in related field OR equivalent experience.
6+ months experience in a specialty compliance area (technical [experience with coding languages or working in cybersecurity, open-source communities, technical support, or related areas], legal [experience working as a legal assistant or other law or policy-based experience]).
1+ year(s) experience writing and reviewing JavaScript

Nice To Haves

3+ years experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement) OR Bachelor's Degree in related field AND 1+ year(s) experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement) OR equivalent experience.
6+ months of experience working and/or communicating with users and/or customers.
1+ year(s) experience working with version control systems.

Responsibilities

Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies.
Performs moderate complexity content moderation tasks relevant to their specialty area (technical, legal, general abuse) on highly sensitive material (e.g., malware, phishing, intellectual property, private information removal, hate speech, harassment, disruptive content, spam) to identify and block access to content that violates GitHub's Terms of Service.
Identifies connections between reviewed content and multiple guidelines and reference materials to determine and recommend appropriate response, with direction from others.
Builds an up-to-date understanding of guidelines to identify potential issues or trends.
Attends calibration sessions with team members to ensure alignment with current guidelines.
Adheres to GitHub's privacy policy related to utilizing and working with data.
Only accesses data from approved GitHub sites.
Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member.
Uses in-house and/or third-party tools (e.g., moderation).
Receives instruction on the requirements and specifications of the projects/tasks and completes processes based on those guidelines, policies, and work instructions.
Collaborates as directed with other teams and ensures their work is completed.
Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager.
Receives work instructions and guidance from others.
Raises questions about guidelines and instructions and seeks clarity from experienced peers.
Supports continuous improvement in processes, guidelines, procedures, policy, and work instruction.
Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager.
Participates in team wellness programs, maintains self-awareness and emotional maturity to take ownership of a personal wellness plan, and supports a resilience and wellbeing focused culture.
Learns to influence stakeholders to gain buy-in for projects and initiatives.
Assists with producing collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to ensure the business objectives are met.
Follows a rhythm of business (ROB) during plan execution to ensure global alignment, as directed by others.
Responds to internal and/or external reports and escalations by gathering information on why a decision was made and reports this to the customer.
Escalates unresolved issues to others on their team, their manager, and/or Corporate, External, and Legal Affairs (CELA), as appropriate.
Learns how to prioritize escalations based on a need to improve GitHub's products and avoid potential impact and risk.