Trust & Safety Ops Coordinator

Linktree • San Francisco, CA

13h • $88,000 - $90,000 • Hybrid

About The Position

We are looking for a detail-oriented and collaborative T&S Ops Coordinator to
join our Trust & Safety team at Linktree. In this role, you’ll support the
day-to-day operational workflows that keep our platform safe and our community
protected. You’ll work closely with cross-functional partners to execute on
policy enforcement processes, monitor operational health, and help build the
systems that scale our Trust & Safety capabilities. This is a great opportunity
for someone who thrives in structured, fast-paced environments and wants to make
a real impact on how a global platform manages risk and safety.

Requirements

• 2+ years of experience in trust and safety operations, content moderation, or policy enforcement
• Familiarity with case management systems and content moderation tooling
• Strong analytical skills with the ability to synthesize data, identify trends, and escalate effectively
• Excellent written and verbal communication skills; comfortable collaborating across policy, product, and engineering
• High attention to detail with the ability to manage competing priorities in a fast-paced environment
• Experience navigating ambiguity with a bias toward action in a hybrid work environment

Responsibilities

• Monitor and triage incoming Trust & Safety operational queues, ensuring timely and accurate handling of reports across policy categories
• Partner with policy and product teams to implement workflow improvements and tooling enhancements that improve efficiency and consistency
• Track and report on key operational metrics, identifying trends and flagging anomalies to inform policy and product decisions
• Contribute to the development and documentation of standard operating procedures, training materials, and escalation protocols
• Support cross-functional initiatives including abuse prevention, content moderation, and account integrity programs as needs evolve

Benefits

• An annual wellbeing allowance to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set-up - the choice is yours!
• 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance for US-based employees.
• Employer contribution towards your retirement.
• Generous time off for vacation, holidays, parental leave, volunteer time, and other categories.
• Employee stock option program - we want each and every employee to share in the company’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed