Trust & Safety Operations Analyst, Ads

OpenAI • San Francisco, CA

3d • $189,000 - $210,000

About The Position

OpenAI is seeking a senior operator to build and scale Monetization Trust & Safety Operations. This role involves owning critical Ads T&S workstreams end-to-end, collaborating with Product, Policy, Engineering, Legal, and Go To Market teams. The primary goal is to design scalable enforcement processes, strengthen detection and tooling for novel risks, and ensure safe growth of Ads and monetization while maintaining a positive user and advertiser experience. This position requires a blend of strategy and execution, focusing on defining problems, designing systems, and implementing AI-first solutions. The role will manage ambiguity, turning it into structured initiatives that balance user safety, advertiser experience, and business growth, especially as new revenue-generating formats and partnerships are introduced.

Requirements

• 5-8 years of experience in Monetization or Ads policy Operations, Trust & Safety, Business Integrity, Risk Operations, or a closely related domain.
• Deep familiarity with ads ecosystems and advertiser risk.
• In-depth experience leveraging AI models or agent-based tooling in operational and support workflows.
• Proven ability to independently own ambiguous, cross-functional initiatives and drive them to completion.
• Strong operational judgment and systems thinking—able to design solutions that scale beyond manual review.
• Experience working closely with Product, Policy, Engineering, Sales and Legal teams on enforcement systems, tooling, or automation.
• Comfort using data and operational metrics to inform decisions, prioritize work, and measure impact.
• Excellent written and verbal communication skills, including the ability to explain complex risk tradeoffs as well as policy to diverse audiences.
• Can translate ambiguous risk signals into structured inputs for detection systems, including taxonomy design, labeling guidance, quality standards, and feedback loops.
• Strong judgment around quality, safeguards, and responsible deployment.

Responsibilities

• Own complex, high-impact Ads Trust & Safety problem areas from strategy through execution.
• Design and scale operational workflows for Ads Trust & Safety, including enforcement models, review processes, escalation paths, and quality frameworks.
• Partner closely with Product, Policy, and Engineering to translate risk and policy requirements into scalable systems, tooling, and automation.
• Improve the end-to-end enforcement and advertiser support funnel through frontline enablement, clearer escalation paths, and automation.
• Act as a key point of contact across internal teams and external partners, providing clear updates on risk, enforcement, and product feedback.
• Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place.
• Use data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals and solutions grounded in metrics and operational signals.
• Contribute to the evolution of Ads Trust & Safety cross-functional strategy, including how safety scales with automation, classifiers, and self-service tooling.
• Act as a senior XFN partner and subject-matter expert, influencing direction through strong judgment, clear communication, and credibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed