Trust Operations Specialist

BitGo • Sioux Falls, SD

1d • Onsite

About The Position

The Operations Specialist will work on-site for BitGo Trust Company in Sioux Falls, SD. This role will be part of a team working shifts that will provide operational coverage through the night/early morning for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures.

Requirements

• 1-2+ years of operations experience preferred OR a Bachelor's Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency
• Highly effective verbal and written communication
• Accuracy and attention to detail
• Highly organized with work tools like emails, spreadsheets, databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, active listening and problem-solving skills
• Attention to detail and a commitment to constant improvement
• Ability to prioritize tasks, multi-task, and meet deadlines
• A team player with strong judgment and decision making skills
• Must be based in Sioux Falls, SD

Responsibilities

• Provide operational support for customer support for banking transactions
• Opening and closing accounts on the trust accounting system
• Daily processing of transactions and data input
• Perform system testing and enhancements
• Responsible for administration and operational support of all accounts under administration
• Provide timely and accurate responses to both internal & external requests for information
• Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Trust Operations
• Exemplify a willingness to take on other responsibilities as needed by our Trust Management Team

Benefits

• Competitive base salary, bonus, and stock options
• 100% company-paid health insurance for employee, spouse/partner, and children (medical, vision, dental, life, FSA, HSA)
• 401k company match up to 5%
• Computer equipment and workplace furniture to suit your needs
• Generous paid time off
• Great colleagues and inspiring startup environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees