Trust Operations Specialist

BitGoSioux Falls, SD
Onsite

About The Position

The Operations Specialist will work on-site for BitGo Trust Company in Sioux Falls, SD. This role will be part of a team working shifts that will provide operational coverage through the night/early morning for BitGo Trust Company. This individual will be responsible for performing high volume, complex, confidential trust operational activities, in accordance with company policies and procedures.

Requirements

  • 1-2+ years of operations experience preferred OR a Bachelor's Degree/Advanced Degree with an interest in working within Financial Services/Cryptocurrency
  • Highly effective verbal and written communication
  • Accuracy and attention to detail
  • Highly organized with work tools like emails, spreadsheets, databases
  • Extremely high sense of urgency when servicing external and internal clients
  • Analytical skills, positive attitude, active listening and problem-solving skills
  • Attention to detail and a commitment to constant improvement
  • Ability to prioritize tasks, multi-task, and meet deadlines
  • A team player with strong judgment and decision making skills
  • Must be based in Sioux Falls, SD

Responsibilities

  • Provide operational support for customer support for banking transactions
  • Opening and closing accounts on the trust accounting system
  • Daily processing of transactions and data input
  • Perform system testing and enhancements
  • Responsible for administration and operational support of all accounts under administration
  • Provide timely and accurate responses to both internal & external requests for information
  • Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Trust Operations
  • Exemplify a willingness to take on other responsibilities as needed by our Trust Management Team

Benefits

  • Competitive base salary, bonus, and stock options
  • 100% company-paid health insurance for employee, spouse/partner, and children (medical, vision, dental, life, FSA, HSA)
  • 401k company match up to 5%
  • Computer equipment and workplace furniture to suit your needs
  • Generous paid time off
  • Great colleagues and inspiring startup environment
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