Trust Operations Specialist II

Columbia Bank•Denver, CO

1d•Onsite

About The Position

The Client Onboarding Sr Specialist is responsible for engaging with new clients of Columbia Private Trust and assisting with due diligence inquiries related to new clients including the Customer Identification Program (CIP) process. Responsible for ensuring a smooth enrollment process and eventual handoff to appropriate servicing teams. Serve as an ambassador to the client introducing them to the Columbia Private Trust ecosystem and assist with establishing a foundation for client success. Responsible for setting up new client accounts based on applications submitted online or by paper application and perform ongoing client account maintenance based on internal or client request. Leading client outreach for any information that is not in good order for client requests or additional verification documentation requirements. Assist Onboarding team leadership with CIP results and coordinating client outreach to obtain rectifying information to clear new clientele. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Collect and identify ongoing pain points with new clientele to develop materials and solutions to assist clients and head off recurring issues for subsequent client populations. Enable and assist clients in gaining access to SEI – Total Wealth/ End Client Experience website and walk clients through utilizing our technology for future services. Participate in cross training opportunities within Onboarding Department surrounding new enrollments and transfers processing. Serve as an intermediary between the Business Development Center during the enrollment process. Responsible for guiding new clients post-enrollment, assist Onboarding team with transfers in, identifying areas of risk and effectively communicating this to management. Work closely with management team to revise and update team Process Guides/Manuals with an emphasis on new workflow within SWP. Assist management team with generating and creating reports within SWP and P360 (SalesForce) to capture new business, increase team efficiency and understand our clients. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. May perform other duties as assigned.

Requirements

High School Diploma or equivalent certificate required.
2 years Financial Services experience required.
Thorough understanding of departmental, professional and business goals and how they contribute to the Trust's business objectives.
Effective written and verbal communication and presentation skills.
Demonstrated effective time and project management skills.
Strong working knowledge of word processing and spreadsheet software, including Microsoft Word and Excel.
Ability to work effectively in a team environment.
Ability to accomplish work assignments under minimal supervision and tight deadlines.

Nice To Haves

Bachelor's degree in related field preferred.

Responsibilities

Engage with new clients of Columbia Private Trust.
Assist with due diligence inquiries related to new clients, including the Customer Identification Program (CIP) process.
Ensure a smooth enrollment process and handoff to appropriate servicing teams.
Serve as an ambassador to the client, introducing them to the Columbia Private Trust ecosystem.
Set up new client accounts based on applications.
Perform ongoing client account maintenance.
Lead client outreach for information not in good order or for additional verification documentation.
Assist Onboarding team leadership with CIP results and coordinating client outreach.
Demonstrate compliance with all bank regulations.
Keep up to date on regulation changes.
Collect and identify ongoing pain points with new clientele to develop materials and solutions.
Enable and assist clients in gaining access to SEI – Total Wealth/ End Client Experience website.
Participate in cross-training opportunities within the Onboarding Department.
Serve as an intermediary between the Business Development Center during the enrollment process.
Guide new clients post-enrollment.
Assist Onboarding team with transfers in.
Identify areas of risk and effectively communicate this to management.
Revise and update team Process Guides/Manuals.
Assist management team with generating and creating reports within SWP and P360 (SalesForce).
Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learn, demonstrate, and foster the Columbia corporate culture.
Take personal initiative and be a positive example for others to emulate.
May perform other duties as assigned.