Trust Operations Specialist

Columbia Bank•Denver, CO

6d•$23 - $30•Onsite

About The Position

A Trust Operations Specialist is responsible for the accounting functions undertaken by the Trust department in its administration of trusts, agency accounts, estates, conservatorships, and IRAs. This role involves accurately posting all transactions on the trust accounting system without direction, ensuring all transactions are processed accurately and according to client instructions, and archiving all documentation related to cash transactions. The specialist will proactively communicate with clients via phone to advise them of their request status and quickly remediate any issues or concerns. They will also ensure all procedures related to client contact are adhered to. Under the guidance of senior team members, the specialist will assist in cashiering activities for institutional client conversions and deconversions, and develop an understanding of complex distribution activities such as Roth conversions, alternative asset re-registrations, and plan distributions. The role also requires demonstrating compliance with all bank regulations, following all Bank policies and procedures, and maintaining a working knowledge of relevant regulations like Bank Secrecy Act, Regulation CC, and Regulation E. Additionally, the specialist may be asked to coach, mentor, or train others, and actively learn and foster the Columbia corporate culture, embracing the vision to become the “Business Bank of Choice”.

Requirements

High School Diploma or equivalent certificate required.
Must be highly organized with the ability to handle multiple tasks at one time.
Excellent organizational, time management, problem prevention and problem-solving skills.
Excellent communication skills.
Ability to thrive in a team-oriented environment.
Must be flexible and willing to work in a fast-paced dynamic environment.
Must exhibit appropriate and professional judgement which is in line with Pacific Premier Bank culture and success attributes.
Strong understanding of a PC, Windows environment.
Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Nice To Haves

1 year — One year of related experience (Pref)
Prior financial services experience in a transaction processing environment. (Pref)

Responsibilities

Post all transactions on the trust accounting system accurately and without direction.
Ensure all transactions are processed accurately and according to client instructions.
Ensure all documentation related to the cash transaction is appropriately archived and noted.
Proactively communicate with clients via phone to advise them of the status of their request.
Quickly remediate any issues or concerns arising from the client contact.
Ensure all procedures related to client contact are adhered to.
Under the guidance of senior team members, assist in cashiering activities related to institutional client conversions and deconversions.
Under the guidance of senior team members, develop an understanding of complex distribution activities (roth conversions, alternative asset re-registrations, plan distributions, and other complex processing activities).
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”.
May perform other duties as assigned.