Trust Operations Manager

Columbia Bank•Salem, OR

1d•Onsite

About The Position

This position supervises and oversees all operational and accounting functions of Trust Operations. The Trust Operations Manager provides technical direction, training, and support to operations staff and other company employees on system-related procedures. They ensure compliance with company and department policies and regulatory requirements, and that internal systems are maintained and functioning properly. They are responsible for ensuring that daily cash movement and settlement requirements are met. Train and/or oversee the training of staff in computer functions and features for securities settlement, daily reconciliation, and accounting processes Delegate tasks and monitor workflow in order to support cross-training efforts to increase productivity Monitor employee work performance, prepare performance evaluations, and coach employees on performance improvement objectives Interview, hire, and terminate employees in accordance with established policies and procedures Ensure timely and accurate client service by the ops team to its internal clients (admin and investment teams) Maintain departmental desk procedures for each functional area/desk Coordinate and implement projects and work assignments according to Trust Company and department objectives, policies, expectations, and customer requirements Act as project lead and/or specialist for projects as assigned Act as the project coordinator for special projects Act as the operational liaison on projects with trust offices, bank departments, and the holding company Ensure that special projects are completed and implemented in a timely manner Assess objectives for assigned project phases and recommend technical strategies and tactics to satisfy business needs Deliver presentations and reporting to executive-level staff, providing updates on the development of project objectives including project scope, risk identification/mitigation, negotiation on project deliverables, timelines, and resources Act as a liaison between Trust Company employees and technical organizations by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems Recommend and implement changes to or new workflows to strengthen and ensure consistent processing inputs and outputs Remain current on new regulations or industry trends that affect securities operations Performs or supervises Reviewing trust system entries ensuring accounts are balanced Performs or supervises Ensures integrity of incoming/outgoing wire transfers Performs or supervises Ensures prompt and accurate posting of customer transactions Performs or supervises Certification of departmental operating accounts within established timeframes Performs or supervises Suspense account entry clearing monthly Performs or supervises Daily settlement with primary and secondary custodians Performs or supervises Client disbursement checks, electronic transfers and statement rendering Performs or supervises Fee schedule set and maintenance and revenue collection and reporting Performs or supervises Asset set-up and distribution Performs or supervises Tax form processing and filing (set-up, transmission, withholding deposits and filing required tax forms - 945, 1042) Performs or supervises Income Processing Performs or supervises Capital changes / Corporate Actions Performs or supervises Vault Custodial duties Performs or supervises Record Retention Performs or supervises Risk Assessment and Compliance monitoring Performs or supervises Administering the IRA – RMD process (calculation only) Performs or supervises Manages the accounting vendor service request listing and priority queue Performs or supervises Prepares documentation for Audits and regulatory exams Performs or supervises Prepares various management and board report Performs or supervises Filing of state abandoned property reports and transferring of funds/assets (escheatment) Performs or supervises Wash sale transaction identification and adjustments Performs or supervises Provide client specific special reporting requests Performs or supervises DR/BCP testing with trust accounting software provider Performs or supervises Establish, maintain and provide assistance on internet access for clients and related third parties Performs or supervises Verification of new customers for BSA/CIP/KYC/OFAC/AML related requirements Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

8 years of experience in Trust Operations (Required)
Thorough understanding of departmental provisional/business goals and how they contribute to the Trust Company’s business objectives
Effective written and verbal communication and presentation skills
Effective time and project management skills
In-depth knowledge of the Trust Accounting System, various personal computer operating systems, networking, and software programs
Ability to work effectively in a team environment
Ability to accomplish work assignments under minimal or no supervision and sometimes tight schedules
Well-developed analytical skills
Team leader or supervisory experience
Training and mentoring skills
Interpersonal skills to effectively supervise staff
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training.
Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

Nice To Haves

Occasional travel

Responsibilities

Supervises and oversees all operational and accounting functions of Trust Operations.
Provides technical direction, training, and support to operations staff and other company employees on system-related procedures.
Ensures compliance with company and department policies and regulatory requirements.
Ensures that internal systems are maintained and functioning properly.
Ensures that daily cash movement and settlement requirements are met.
Trains and/or oversees the training of staff in computer functions and features for securities settlement, daily reconciliation, and accounting processes.
Delegates tasks and monitors workflow to support cross-training efforts to increase productivity.
Monitors employee work performance, prepares performance evaluations, and coaches employees on performance improvement objectives.
Interviews, hires, and terminates employees in accordance with established policies and procedures.
Ensures timely and accurate client service by the ops team to its internal clients (admin and investment teams).
Maintains departmental desk procedures for each functional area/desk.
Coordinates and implements projects and work assignments according to Trust Company and department objectives, policies, expectations, and customer requirements.
Acts as project lead and/or specialist for projects as assigned.
Acts as the project coordinator for special projects.
Acts as the operational liaison on projects with trust offices, bank departments, and the holding company.
Ensures that special projects are completed and implemented in a timely manner.
Assesses objectives for assigned project phases and recommends technical strategies and tactics to satisfy business needs.
Delivers presentations and reporting to executive-level staff, providing updates on the development of project objectives including project scope, risk identification/mitigation, negotiation on project deliverables, timelines, and resources.
Acts as a liaison between Trust Company employees and technical organizations by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
Recommends and implements changes to or new workflows to strengthen and ensure consistent processing inputs and outputs.
Remains current on new regulations or industry trends that affect securities operations.
Reviews trust system entries ensuring accounts are balanced.
Ensures integrity of incoming/outgoing wire transfers.
Ensures prompt and accurate posting of customer transactions.
Certifies departmental operating accounts within established timeframes.
Clears suspense account entries monthly.
Performs daily settlement with primary and secondary custodians.
Manages client disbursement checks, electronic transfers, and statement rendering.
Manages fee schedule set and maintenance and revenue collection and reporting.
Manages asset set-up and distribution.
Manages tax form processing and filing (set-up, transmission, withholding deposits and filing required tax forms - 945, 1042).
Manages income processing.
Manages capital changes / corporate actions.
Manages vault custodial duties.
Manages record retention.
Monitors risk assessment and compliance.
Administers the IRA – RMD process (calculation only).
Manages the accounting vendor service request listing and priority queue.
Prepares documentation for audits and regulatory exams.
Prepares various management and board reports.
Manages filing of state abandoned property reports and transferring of funds/assets (escheatment).
Manages wash sale transaction identification and adjustments.
Provides client-specific special reporting requests.
Conducts DR/BCP testing with trust accounting software provider.
Establishes, maintains, and provides assistance on internet access for clients and related third parties.
Verifies new customers for BSA/CIP/KYC/OFAC/AML related requirements.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities.
Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintains a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”.
May perform other duties as assigned.

Benefits

comprehensive healthcare coverage (medical, dental, and vision plans)
a 401(k)-retirement savings plan with employer match for qualifying associate contributions
an employee assistance program
life insurance
disability insurance
tuition assistance
mental health resources
identity theft protection
legal support
auto and home insurance
pet insurance
access to an online discount marketplace
paid vacation, sick days, volunteer days, and holidays