Trust Operations Distribution Manager

Columbia Bank•Denver, CO

1d•$89,000 - $127,000•Onsite

About The Position

The Distributions Manager – Columbia Private Trust is responsible for managing all aspects of the firm’s outgoing distributions, transfers, and rollover activity. This role is responsible for maintaining efficient operations, quality of service, and compliance standards across multiple asset and client types. Processing activities include cash transfers, asset transfers, rollovers, recharacterizations, and beneficiary processing. The primary goal of the team is to ensure compliant, accurate, and timely processing of client distribution and transfer out requests. The manager is responsible for the day-to-day leadership of the team, including mentoring and coaching in a challenging and ever-changing work environment, and ensuring all team-related goals related to operational excellence and client service are met or exceeded. This role requires collaboration with multiple internal and external partners and proactively pursuing alternative ways to gain efficiencies related to cash and securities processing activities.

Requirements

Formal college-level training/education in business or trust, or equivalent training and experience, required
8 years of experience in Trust Operations, required
3 years of direct leadership experience including leading a team of employees in a financial services environment, required
Thorough understanding of departmental provisional/business goals and how they contribute to the Trust Company’s business objectives
Knowledge and ability to facilitate complex transactions related to alternative investments
Excellent communication skills with the ability to convey detailed information and instructions clearly, write reports, correspondence and procedures
Effective time and project management skills
In-depth knowledge of the Trust Accounting System, various personal computer operating systems, networking, and software programs
Ability to work effectively in a team environment
Ability to accomplish work assignments under minimal or no supervision and sometimes tight schedules
Well-developed analytical skills
Team leader or supervisory experience
Training and mentoring skills
Interpersonal skills to effectively supervise staff

Nice To Haves

Certified IRA Services Professional (CISP) and/or Retirement Industry Trust Association (RITA) certified Self Directed IRA Industry Professional (SDIP), preferred

Responsibilities

Train and/or oversee the training of staff in all areas related to re-registration, transfers out, and distributions
Delegate tasks and monitor workflow in order to support cross-training efforts to increase productivity
Monitor employee work performance, prepare performance evaluations, and coach employees on performance improvement objectives
Interview, hire, and terminate employees in accordance with established policies and procedures
Maintain departmental desk procedures for each functional area/desk
Coordinate and implement projects and work assignments according to Trust Company and department objectives, policies, expectations, and customer requirements
Act as project lead and/or specialist for projects as assigned
Act as the operational liaison on projects related to re-registration, transfers out, and/or distributions
Ensure special projects are completed and implemented in a timely manner
Recommend and implement changes to, or new, workflows to strengthen and ensure consistent processing
Remain current on new regulations or industry trends that affect team operations
Performs or supervises processing and quality control review of outgoing cash disbursements via check, wire, ACH, and ACATS and outgoing asset distributions
In partnership with internal partners, assist in the development and execution of the team’s strategic initiatives
Provide clarity and guidance to the team on how to proceed with escalated issues. Personally address and resolve client escalations as needed
Proactively seeks out and implements efficiencies, changes in procedures, new developments or changes in services or products
Ensures prompt and accurate posting of customer transactions related to team processing
Supervises the required minimum distribution (RMD) process
Assists director in Preparing documentation for audits and regulatory exams
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description
May be asked to coach, mentor, or train others and teach coursework as subject matter expert
Actively learns, demonstrates, and fosters the Columbia Private Trust corporate culture in all actions and words
Takes personal initiative and is a positive example for others to emulate
Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned

Benefits

Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Paid holidays