Trust Operations Assistant

Merchants Bank•Winona, MN

23h•Onsite

About The Position

Merchants Bank in Winona is seeking a Trust Operations Assistant to provide a variety of operational duties associated with trusts and investment accounts. This role involves giving exceptional customer service to clients, preparing new account documents, managing client cash flows, balancing accounts, processing distributions, working with tax information and preparation, and preparing reports. The primary role is to assist with day-to-day operations associated with handling client accounts and delivering exceptional customer experience to clients.

Requirements

Experience working with Microsoft Suite programs
Able to communicate effectively
Detail oriented and organized
Customer service experience
High school diploma or equivalent
Minimum of one year experience in customer service or related field required
Strong computer and technical skills including use of Microsoft Word, Excel, Outlook, and PowerPoint
Must be able to recognize, protect and maintain the confidential nature of our client relationships

Nice To Haves

Familiarity with bookkeeping, accounting and investment concepts preferred
Post secondary degree preferred
Experience in financial, banking, accounting, legal or related industry preferred
Familiarity with investment, accounting, or bookkeeping concepts preferred
The ideal candidate will be detail oriented, organized, task driven, and good with numbers, calculations, cash flows, and balancing accounts.
The ideal candidate will be able to manage time and work efficiently in a fast-paced environment.
The ideal candidate will have an ability to solve problems and be able to work independently within a team environment.
The ideal candidate will have excellent written and oral communication skills and be able to communicate clearly while interacting with customers.

Responsibilities

Answer phones and serve as the first impression for communication with clients
Handle departmental mail inflows and outflows
Completion of internal documents, client correspondence, reports, and meeting minutes
Assist in completion of internal reviews and reports
Process and archive client documents and closed accounts
Document account files following client interactions and meetings with Trust Officers
Prepare new account documents for signature
Set up new accounts and assist with collection of assets
Assist with preparation of reports and client meeting materials
Obtain tax identification numbers
Verify vendor account statements and invoices
Assist with regular balancing of accounts and reconciliations
Work with spreadsheets, software systems, tickler systems, and electronic file transfer systems
Handle state tax withholdings, tax ledgers, dividend reporting, contributions and distributions within investment accounts and transfers between accounts
Assist with posting transactions and managing ACH payments
Assist with monitoring and managing client account cash flows
Process monetary distributions associated with client accounts and corresponding documentation
Assist with collection of information for tax return preparation and coordinate tax filings
Assist with management of securities movement between bank and securities custodian
Assist with rebalancing investment accounts and trading as directed by Trust Officers
Serve as back-up to other department team members
Communicate with clients and refer or escalate to Trust Officers as appropriate
Perform other duties as directed by Trust Department Manager, Trust Officers and other experienced personnel of the Trust Department.
Regular and dependable attendance
Contribute to a positive work environment
Greet internal and external customers in a friendly and outgoing manner
Ensure internal and external customers receive outstanding service experiences
Timely completion of appropriate online compliance module requirements