Trust Officer

The Forge Companies•Brentwood, TN

1d•Onsite

About The Position

The Trust Officer I is responsible for providing comprehensive administrative support to an assigned Trust Officer, while independently managing up to 30 special needs trust client accounts. The Trust Officer I handles both the administrative support for the assigned Trust Officer as well as the complete administration of the assigned client accounts. This person will assist with the daily administration of special needs trust accounts, monthly and annual projects, and be tasked with acting as a backup to Trust Officers who are out of the office.

Requirements

At least 3 years within investment banking, trust administration, customer service or related field
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and delegate them when appropriate
Thorough understanding of financial and administrative procedures and policies
Proficient with Microsoft Office Suite or related software
Proficient with or able to quickly learn about the administrative and financial systems and applications used in the organization

Nice To Haves

Certified Trust Financial Advisor (CTFA) is a plus
Completion of Cannon Trust School or comparable program

Responsibilities

Case management coordination: maintaining communication with case management team including Consultant, Servicing Advisor and Attorney
Manage/document regular client contact (written & verbal), as well as trust account information: documenting client phone calls, correspondence and general account information through the appropriate software systems/reporting tools
Responsive and proactive client contact: ensuring timely responses to client requests including reaching out to current clients in a proactive manner and exercising attention to an excellent client experience
Review daily reports/transactions: monitoring the prior day’s account activity in the appropriate software system
Monitor trust client account cash levels in line with anticipated distributions and coordinate with the Investment Manager when cash needs to be raised from the investment portfolio
Payment submission/logging: documenting every distribution for payment under the supervision of a Trust Officer and submit through the proper workflow channel
Documentation of discretionary authority/drafting memos: preparing the documentation of requested and/or approved distributions and submitting it through the proper workflow channels, including maintaining documentation of requests and approval of distributions
Oversee the onboarding of new accounts: assisting with the review and approval of account set- up, completeness of client documentation, and production and distribution of welcome packets
Perform administrative reviews: working with the supervising Trust Officer, as well as independently on assigned accounts to review recently opened accounts and assist with annual reviews of
Tax filing requirement: ensuring that appropriate tax documentation is prepared and provided for a trust account
Real estate and other asset purchases/reviews: ensuring that proper steps are taken to purchase and maintain any real estate or other asset transactions
Partner with the assigned internal or external investment advisors to accomplish investment objectives for client accounts
Account Administration: Administer assigned client trust accounts in accordance with the trust agreement and client specifications, acting as the personal representative of an estate, agent under a custody agreement, safekeeping or investment management arrangement
Process trust business through multiple interfaces including Microsoft Excel and the Customer Relationship Management (CRM) platform
Trust knowledge: possessing and updating technical fiduciary knowledge in the areas of trusts, tax, fiduciary investing, regulation, compliance as well as having a focus on special needs and/or estate planning trusts
Performs other duties as assigned