Trust Administrator

Old North State Trust•Greenville, NC

11d

About The Position

The Trust Administrator provides a wide variety of administrative support to Trust Officers and Senior Trust Advisors for the Lexington Old North State Trust, LLC. The role supports trust account administration and client service, including opening, maintaining, and closing accounts; handling account documentation and asset information; coordinating transfers, trades, deposits, receipts, and distributions; and monitoring account-related tax matters and required minimum distributions. The Trust Administrator also communicates with clients and prospective clients, coordinates schedules and meetings, prepares correspondence and reports, maintains records, and assists other company areas as needed.

Requirements

Ability to operate standard office equipment, including PCs, scanners, and copiers.
Proficiency with Microsoft Office products.
Ability to manage multiple tasks with changing priorities and deadlines in a fast-paced environment with multiple interruptions.
Ability to analyze and research account information and solve problems.
Ability to create and edit correspondence and documentation.
Pleasant phone demeanor.
Demonstrated success working effectively with teams.
Ability to hear and communicate verbally.
Ability to see and read printed materials and computer monitors.
Manual dexterity to operate a keyboard.
Ability to sit for long periods.

Responsibilities

Open, maintain, and close assigned accounts, including creating file folders, gathering new-account documentation, and ensuring documentation is complete.
Verify receipt of assets and cost-basis information for new accounts.
Interact daily by phone and in person with prospective and existing clients, handle basic inquiries, and direct calls and visitors to the appropriate team member.
Schedule appointments, maintain calendars and schedules, and coordinate meetings, events, and travel arrangements as required.
Notify Investment Operations to place trades on directed accounts when requested.
Coordinate incoming and outgoing transfers with Operations.
Set up unique assets according to policy.
Post receipts and incoming cash as needed and deposit checks or payments received.
Prepare and complete distributions as needed.
Verify available funds for disbursements and coordinate with the Investment Manager and Trust Officer when needed.
Receive cross-training in Operations and assist other areas of the company as needed.
Prepare letters, forms, and spreadsheets to support client service and prospective-client outreach.
Process and follow up on authorizations for account maintenance.
Maintain records and files, including filing and scanning.
Verify that required minimum distributions (RMDs) have been completed.
Monitor tax notices and reporting, and respond to IRS letters as needed.
Track discretionary actions for assigned Trust Officers.
Gather, track, and prepare required reports for assigned Trust Officers to the Trust Administrative Committee.