Truss Office Administrator

McCoy’s Building Supply•McAllen, TX

5d•Onsite

About The Position

The Truss Administrator supports the daily office operations, ensures clear communication with customers, manages documentation, and assists with logistics and reporting.

Requirements

Fluent in English and Spanish
Strong math and problem-solving skills.
Excellent communication and customer service skills.
Ability to stay calm under pressure.
Strong organizational and multitasking abilities.
Professional attitude and appearance.
Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.

Nice To Haves

Successful completion of on-the-job training.

Responsibilities

Answers incoming calls and provides clear, accurate information to customers.
Communicates clearly in both English and Spanish (verbal and written).
Handles customer concerns, including escalated or frustrated callers, with professionalism.
Provides accurate information regarding orders, timelines, and services.
Maintains a positive and respectful attitude in all interactions.
Drafts clear, professional emails, letters, and internal communications.
Prepares, organizes, and maintains documents, reports, and filing systems.
Assists management with daily administrative tasks.
Ensures all paperwork is accurate and completed on time.
Performs basic to intermediate math calculations accurately.
Verifies order quantities, pricing, and invoices.
Assists with data entry, numerical tracking, and cost‑related reporting.
Tracks and manages driver logs and compliance records.
Monitors delivery schedules and coordinates with drivers.
Ensures all driver documentation is current and properly filed.
Reports any issues related to fleet operations.
Serves as a communication link between design, sales, production, and customers.
Assists with job design scheduling, follow‑ups, and workflow updates.
Supports internal communication across departments.
Helps resolve internal and external issues quickly and efficiently.
Drafts clear and professional emails, letters, and internal communications.
Assists with creating reports, SOPs, and customer correspondence.
Ensures all written communication reflects company standards.
Maintains a clean, organized, and professional workspace.
Prioritizes tasks effectively and manages multiple responsibilities in a fast‑paced environment.
Identifies opportunities to improve processes and efficiency.
Demonstrates strong bilingual communication skills (English and Spanish), exceptional attention to detail, and the ability to remain professional in high‑pressure situations.
Attends team meetings and company training sessions as required.
Performs other related duties as assigned.