Trucking Operations Supervisor

Cornerstone Wireless•Chicago, IL

About The Position

We are seeking a motivated and experienced Trucking Operations Supervisor to lead our Control Tower staff and ensure the seamless execution of daily logistics operations. This role involves real-time operations management, client service, data analysis, and carrier collaboration. The ideal candidate will have a strong understanding of transportation logistics, excellent communication and problem-solving skills, and the flexibility to be available 24/7 for critical operational needs. Bilingual proficiency in English and Korean is required.

Requirements

Exceptional communication and negotiation skills to effectively communicate with clients, site managers, and contracted carriers.
Strong problem-solving and conflict-resolution abilities to address transportation bottlenecks, delays, and field incidents.
Proactive mindset focused on continuous improvement (CI) and operational optimization.
Flexibility and willingness to be on-call 24/7 to handle critical operational escalations, emergency responses, and urgent client requests.
Ability to remain composed and make quick, logical decisions during high-stress situations, including late-night or weekend operational crises.
Strong understanding of transportation logistics, including Dry Van operations, shuttle management, and carrier routing.
Excellent data analysis skills with the ability to compile, analyze, and present daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
Advanced proficiency in logistics IT systems, such as TMS (Transportation Management Systems), WMS, and GPS tracking platforms.
English and Korean bilingual is required.

Responsibilities

Supervise and lead daily operations of the Control Tower staff to ensure seamless execution.
Monitor and update real-time status of origins, destinations, and cargo in transit.
Guide operators in executing immediate corrective actions during transit delays or disruptions.
Ensure prompt response to and execution of all ad-hoc and standard client requests.
Translate client requirements into actionable operational processes and workflows.
Maintain continuous communication with site personnel to adjust delivery schedules based on destination constraints.
Follow up consistently on critical delivery metrics to maximize client satisfaction.
Compile, analyze, and submit daily, weekly, and monthly KPI reports to management and clients.
Track key metrics, including On-Time Delivery (OTD), Lead Time compliance, and carrier performance.
Identify operational bottlenecks through data trends and implement preventive measures.
Collaborate and communicate with contracted carriers to align operational goals.
Lead regular review meetings with logistics partners to share feedback and drive operational excellence.
Develop mutual improvement plans with carriers to optimize transportation efficiency and safety.