Truck Services Manager #180

TravelCenters of America • Slidell, LA

2d

About The Position

The Truck Services Manager leads the Truck Service Profit Center, overseeing a team of technicians and the department’s marketing and operations functions while ensuring excellent customer service. The manager coaches technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers in a professional and accommodating manner. The role is accountable for meeting company performance standards, achieving financial objectives, maintaining accurate and compliant business records, and ensuring safety and operational standards. The manager may perform other duties as needed.

Requirements

• High school diploma or GED.
• Valid driver's license.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Excellent verbal and written communication skills.
• Ability to present business action plans and operational reports to management.
• Planning and analytical skills, including understanding profit-and-loss calculations, coverage ratios, budgets, and expense reports.

Nice To Haves

• Associate’s or bachelor’s degree.
• Five or more years of supervisory experience, preferably in a convenience store, truck service, travel center, or related business.

Responsibilities

• Lead the Truck Service team and inspire team members to meet and exceed company performance standards and improve the department.
• Create a trusting environment that welcomes feedback from team members and guests; coach and performance-manage team members according to company policy.
• Recruit, hire, train, and retain employees in accordance with company guidelines, and foster a culture of respect and recognition.
• Coach technicians in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers.
• Conduct visual inspections to ensure products and services are available.
• Manage people, products, services, and facility processes to achieve business financial objectives, including revenue and profit goals.
• Oversee payroll, accounting, inventory, and personnel documentation to ensure accurate, timely reporting and compliance with state and federal laws.
• Follow safety and operating standards and company guidelines for vendor relationships.

Benefits

• Competitive salary and annual bonus opportunity.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Relocation assistance; relocation is not required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED